Enterprise Customer Success Manager

Job Description

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Direct message the job poster from PLAYBOOK

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Building the highest performing revenue teams in APJ | GTM | SaaS

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The Company:

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• A global provider of fraud prevention, finserv solutions.
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• Foothold in eCommerce, financial services, retail industries.
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• Leading platform that uses AI, ML, and advanced analytics to detect fraud.
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Market Opportunity:

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• Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
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• Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
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• Managing #1 account in ANZ, top 5 in all of APAC.
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• Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
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• Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
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• Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
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• Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.
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• Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.
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About You:

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• Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
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• Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
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• Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
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• Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.
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Compensation:

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• Salary - Up to $175K base + annual bonus.
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Customer Success Manager (Scaled), Uber Direct ANZ

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Melbourne, Victoria, Australia

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Seniority level

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• Mid-Senior level
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Employment type

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• Full-time
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Job function

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• Customer Service, Consulting, and Business Development
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Industries

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• Software Development, Financial Services, and Business Consulting and Services
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