Business Development Manager

Reporting to the Head of Home Care, the Business Development Manager is responsible for driving sustainable organic growth across our Home Care division through identification of business opportunities, development of strategic referral networks, increased client acquisition, and support of market expansion initiatives. The role plays a critical part in achieving growth targets by promoting Respect's Home Care and Support at Home services across regional, rural, and remote communities while ensuring prospective clients can confidently access and navigate aged care funding pathways.

The role focuses on both immediate conversion opportunities and the development of a future pipeline of prospective clients and referral partnerships. Acting as a brand ambassador, positioning Respect as a trusted provider, the Business Development Manager will lead engagement for individuals and within group settings for those entering the aged care system, allocated funding, and/or clients considering a provider change.

Working collaboratively with Sales, Marketing, Intake and Operational teams, the Business Development Manager ensures a seamless end-to-end customer journey from enquiry through to contract signing. The role contributes to strategic growth planning, identifies emerging market opportunities, maintains a strong understanding of industry reforms, funding models, and strengthens Respect's presence and reputation within the communities it serves.

We are looking for 2 Business Developers - 1 covering Victoria and New South Wales and 1 covering Tasmania and Western Australia. Travel will be required within this role.

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our consumers, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Key Responsibilities will include but not be limited to -

• Client Acquisition – Maximising Short-Term Conversion - Driving sustainable growth through conversion of prospective clients by proactively engaging with funded and prospective participants, supporting navigation of Home Care and Support at Home pathways, removing barriers to service commencement, and articulating Respect's value and market proposition.
• Long term Pipeline Development and Growth Strategy - Build and maintain a sustainable pipeline of future clients and growth opportunities by developing and executing local growth strategies. Identify and cultivate organic growth channels, nurture prospective client and referral relationships, and maintain a robust pipeline through ongoing engagement and relationship management.
• Referral Network Development - Develop and maintain a strong referral network that generates consistent, high-quality client referrals by building relationships with key aged care stakeholders, including General Practitioners, medical practices, hospital discharge planners, social workers, allied health providers and more.
• Community Engagement and Brand Representation -Position Respect as a trusted and preferred Home Care provider by leading community engagement initiatives that increase awareness. Represent Respect through presentations, information sessions, workshops, community events, expos, forums, and networking opportunities, while promoting the organisation's values and commitment to supporting older Australians.

About You

You are a proactive and relationship-focused business development professional with experience driving growth through strategic partnerships, community engagement, and exceptional customer service. You have a proven ability to build referral networks, generate and convert leads, and develop strong relationships with a diverse range of stakeholders. Commercially minded and results-driven, you are confident using market insights, CRM systems, and performance data to achieve growth objectives while maintaining a strong understanding of the aged care sector, funding pathways, and industry reforms. A collaborative communicator, you are passionate about supporting older Australians and committed to delivering a seamless customer experience while strengthening Respect's reputation within the communities it serves.

Why Join Respect?

This is an opportunity to play a key leadership role in one of Australia's leading home care providers, helping shape the future of workforce planning while making a meaningful difference to the lives of older Australians.

• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care

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