Service Team Leader

Ecolab Healthcare is a leader in providing medical devices, equipment, chemistry, and service to the medical, dental, scientific, and pharmaceutical industries. We specialise in the supply and support of endoscopy equipment, endoscope reprocessors, washer-disinfectors, steam sterilisers, and more in Hospitals, Healthcare and Life Science facilities to over 2,000 customers throughout Australia and New Zealand.

Every day, we help make the world cleaner, safer and healthier, protecting people and vital resources.

About the role:

This is an exciting opportunity for an experienced, hands‑on Team Leader to join our Victorian Healthcare team.

Reporting directly to the Victorian Service Manager, you will lead a team of field service technicians and be accountable for the timely installation, service and maintenance of our critical medical and laboratory equipment to Hospitals, Healthcare and Life Science facilities in Victoria.

This role will involve some statewide travel to customer and supplier sites, as well as interstate travel for training purposes, as required.

Your responsibilities:

Effectively manage a region of our service business, in collaboration with (and with support from) the wider service leadership team.

Lead the service team from the front, setting a proactive example to ensure service work is completed right the first time and delivered on time.

Be a safety champion; lead safety for your team and the wider organisation.

Provide leadership to our cross‑functional technicians by supporting organisational goals and strategies.

Provide direction and technical expertise and support technical training for the team as required.

Coordinate with relevant stakeholders to facilitate small equipment installations and support the Projects team on larger equipment projects.

Help develop service efficiencies and continuously improve processes and procedures.

Support and represent the organisation in customer escalations, and at site or manufacturer meetings.

By nature, you will ideally possess:

Good technical skills and knowledge, preferably gained in a healthcare environment (however, practical and suitably skilled technicians from other industries may adapt and develop the necessary skills).

Sound knowledge of, and commitment to, safe working procedures.

A high level of communication and interpersonal skills to build and maintain professional relationships with internal and external stakeholders.

Well‑developed people leadership and strategic leadership skills.

Technically speaking you will preferably have:

Equivalent experience, such as knowledge of medical equipment, mechanics, electronics, electrical motors, or industrial washers/washing machines.

Experience servicing equipment in a medical setting will be highly regarded.

Hold a valid driver’s license.

Possession of (as a minimum) a current Restricted Electrical License is essential.

About ECOLAB:

Ecolab is the global leader in water, hygiene, and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is a trusted partner at nearly three million customers in food & beverage manufacturing and processing, foodservice, hospitality, healthcare and industrial markets. Our customers choose Ecolab products and services to keep their environment clean and safe, to operate efficiently and to achieve their sustainability goals.

Life at ECOLAB:

Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.

We believe the best teams are diverse and inclusive. There is a world of opportunity within our growing company and delivering results and demonstrating teamwork drives advancement. We are an Equal Opportunity Employer, supporting a diverse work environment to drive innovation and growth.

Some of the benefits you could enjoy:

• Flexible working arrangements
• Health and Well-being Subsidy of $250 per year
• Purchased Additional Annual Leave option and MY Days bonus leave program
• Rewarding bonus and incentive programs
• Access to the Ecolab holiday house in Lake Taupo NZ

Get social with us:

If you would like to find out more about us, visit https://en-au.ecolab.com/

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