In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
Are you a passionate people leader with a strong customer focus and technical service background? We are seeking an experienced Field Service Team Leader to lead our state-based Field Service team, ensuring we continue to deliver exceptional service and be recognised as a trusted business partner and service leader within the industry.
This hands-on leadership role combines operational leadership with technical expertise, balancing responsibilities as a Service Technician while leading a team of Field Service professionals across the state. You will be responsible for providing guidance, coaching and mentorship, setting clear objectives, and fostering a high-performing, customer focused culture.
In this role, you'll have the opportunity to make a meaningful impact by developing your team, enhancing service delivery, and contributing to the ongoing success of a dynamic and growing organisation.
Key Responsibilities:
Provide guidance, define team goals and tasks, mentor, and coach your team of Service Technicians who will be providing Install, Repair and Fix Services across all dental market segments.
Drive cross functional collaboration to achieve the national service strategy
Whilst leading your team, you will also provide field service duties to our customers to ensure their business needs are met
Manage customer issues in relation to escalation and resolution
Manage spare parts inventory
What You'll Bring:
Proven people leadership experience, within a technical field service environment
Ability to coach, develop and motivate teams
Technical troubleshooting and problem-solving capability
Strong customer relationship and stakeholder management skills
Strong communication, collaboration and delegation skills
Knowledge of regulatory and compliance requirements
Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
Qualifications & Licences:
Restricted Electrical Licence (desirable)
Electrical/Electronic qualification (desirable)
Dental industry experience highly regarded
Valid/Current Driver’s License (essential)
What's on offer?
Vast range of employee benefits such as: birthday leave, 13 weeks paid parental leave*, discounts on retail and dental products and services, flu shots, salary packaging options and more.
Work with the market leader
Competitive salary and fully maintained Company Vehicle
Reliable and consistent work schedule including the opportunity to take on regional work
This is an exciting opportunity for a hands-on leader who is passionate about customer service, team development, and operational excellence within a service environment. You'll play a key role in delivering exceptional service outcomes while helping shape and grow a high-performing service team.
To express your interest, please send your CV along with Cover Letter, to us today!
Field Service Team Leader • Parkville - Australia
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