Talent.com
Upwind Security
Technical Support Specialist (Australia)Upwind Security • Williamstown, AU
Technical Support Specialist (Australia)

Technical Support Specialist (Australia)

Upwind Security • Williamstown, AU
14 days ago
Job description

Description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to‑end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We’re looking for a highly skilled Technical Support Specialist to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. You’ll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.

Responsibilities

  • Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
  • Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
  • Build strong relationships, educator customers on product features, and maintain a professional, supportive tone.
  • Create and update support documentation while logging all interactions in the support system.
  • Enhance skills through ongoing training to maintain technical excellence and deliver top‑tier support.

Requirements

  • 1-3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
  • Fluency in English (both written and spoken).
  • Experience in MySQL - Must
  • Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
  • Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
  • Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
  • Experience in cybersecurity, with an emphasis on cloud environments.
  • Ability to adapt and learn, working effectively both solo and within a team setting.

#J-18808-Ljbffr

Create a job alert for this search

Technical Support Specialist (Australia) • Williamstown, AU

Similar jobs

Technical Support Specialist

XRHealthWilliamstown, AU

Must hold Australian Permanent Residency (no sponsorship).Must be located close to Vermont (Australia) 3133 and hold a current Victorian driver's licence.Vermont, Vic, Australia 3133 (Hybrid role).... Show more

 • Promoted

Technical Sales and Support

Motion Asia PacificFairfield, AU

We are seeking a driven and technically capable.Technical Application Sales & Support.National Manager – Technical Application Sales.The role delivers high‑level technical, sales, and service suppo... Show more

 • Promoted

APAC Technical Support & Cloud Consultant-Syndey/Melbourne

NeoXamMelbourne, Victoria, Australia

NeoXam is a growing international financial software company headquartered in Paris, with a strong and expanding presence across Australia.Through our combined expertise and transparent approach, w... Show more

Desktop Support Engineer (Australian only)

CareCone GroupMelbourne, AU

Desktop Support Engineer (Australian only).Need only Local (Australian) Candidate.Desktop Support Engineer Responsibilities and Duties.Oversee and update assigned support service requests.Handle da... Show more

 • Promoted

Customer Support Specialist

NES Global TalentMelbourne, AU

We’re recruiting on behalf of our client, a leader in digital solutions for property transactions.They have significantly improved the efficiency and security of the process for all parties involve... Show more

 • Promoted

End User Support Specialist

ALOIS AustraliaMelbourne, AU

ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.We work with o... Show more

 • Promoted

Claims Technical Specialist

TAL AustraliaMelbourne, AU

As a leading life insurer, we’ve been protecting Australians for over 150 years.Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.As a leading... Show more

 • Promoted

Technical Support Specialist

UmbracoMelbourne, AU

This range is provided by Umbraco.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.People, Love & Culture Partner at Umbraco 🚀.Do you believe th... Show more

 • Promoted

Clinical Support Specialist

ConMed AustraliaMelbourne, AU

ConMed Australia Melbourne, Victoria, Australia.Be among the first 25 applicants.Director Operations & Human Resources ConMed, ANZ.CONMED is seeking a dynamic Clinical Support Specialist to provide... Show more

 • Promoted

Hybrid Healthcare Imaging Support Specialist

Zed TechnologiesMelbourne, AU

A healthtech company in Melbourne is seeking a Level 1 and Level 2 Technical Support professional to assist with medical imaging software across various platforms.The ideal candidate will have at l... Show more

 • Promoted

Clinical Support Specialist | Allografts | Vic + Tas

Heng & HurstMelbourne, AU

Clinical Support Specialist | Allografts | Vic + Tas.This is truly an exciting time for this Australian-based medical technology company who supply allograft technology for surgical use.Their visio... Show more

 • Promoted

Product Specialist

EnergyAustraliaMelbourne, AU

The Product Strategy Team plays a crucial role in delivering customer-centric products for our retail business.They own product roadmaps and manage the entire product lifecycle, from new product de... Show more

 • Promoted

Technical Specialist

Employers Mutual Management Pty LtdMelbourne, VIC, AU

Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ... Show more

Technical Specialist

EML GroupMelbourne, AU

EML is a leading Workers Compensation and Personal Injury Claims Management business.Our goal is to help people get their lives back through ongoing support during their return-to-work journey.We c... Show more

 • Promoted

Senior Technical Support Specialist

Appetency Recruitment ServicesMelbourne, AU

ExcellentReporting, Customer Service and Communication skills required.GreatCulture – Small business with good sense of ownership across team.Our client is small MSP business that id driven by Owne... Show more

 • Promoted

Customer Support Specialist

ArsenaultMelbourne, AU

About the job Customer Support Specialist.At Arsenault, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual ... Show more

 • Promoted

Bytewize Vacancy 2026-2581 for Specialist Technicians

BytewizeMelbourne, AU

Bytewize Vacancy 2026-2581 for Specialist Technicians.Hoppers Crossing, Australia | Posted on 15/07/2026.Job Location Hoppers Crossing Secondary College.Technical Support to Schools Program (TSSP) ... Show more

 • Promoted

Claims Technical Specialist Full-time

Tal Services LimitedMelbourne, VIC, AU

As a leading life insurer, we’ve been protecting Australians for over 150 years.Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.Together wit... Show more

Senior Application and Integration Support Specialist

Bank AustraliaWilliamstown, AU

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees.As one company with two trusted brands, we’re building ... Show more

 • Promoted

Application Support Specialist

Service StreamMelbourne, AU

As an Application Support Specialist, you will play a critical role in supporting, maintaining, and continuously improving a suite of business‑critical applications across Service Stream’s national... Show more