We're looking for an IT Assistant to join our team. This is an entry-level position, so you don't need years of experience, you need to be reliable, curious about technology, and good with people who aren't.
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You'll be the first person our staff come to when something isn't working. You'll work closely with, and under the direction of, our Operational Manager, who will train and support you.
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What you'll be doing
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Being the first point of contact for staff IT questions and problems, logging them, fixing the straightforward ones, escalating the rest
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Helping with laptops, mobile phones, printers, monitors and meeting-room equipment
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Assisting with new starter setups, accounts, devices and access — and shutting access down when people leave
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Carrying out routine tasks in Microsoft 365 as directed
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Helping staff get the most out of SharePoint, Teams and our other business systems
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Keeping the IT asset register up to date
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Helping staff spot and report phishing emails, and reporting any security concerns straight away
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Writing simple how-to guides so the same question doesn't come up twice
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What we're looking for
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A confident everyday user of Windows and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
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A genuine interest in IT and a willingness to learn on the job
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Clear, patient communication — you can explain things without jargon
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Reliability and good judgement around confidential information
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Someone comfortable asking for help and escalating rather than guessing
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A satisfactory National Police Check
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The right to work in Australia
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Nice to have, but not essential
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Certificate III or IV in Information Technology, or study underway
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Any previous helpdesk, retail technology or IT support experience
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Exposure to Entra ID or Intune
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A current Queensland driver licence
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What we offer
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Paid under the SCHADS Award (MA000100), Social and Community Services stream
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Hands-on training and close support from an experienced manager
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A clear pathway to grow — as your skills develop, your classification is reviewed
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Work that matters, in an organisation supporting people with disability
IT Assistant • Brisbane, QLD, AU
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