Senior Design Researcher

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About the role

We’re on a mission to understand our customers deeply. We’re looking for a Senior Design Researcher to lead that work. You’ll drive research that helps our product and design teams make smarter, more confident decisions across MYOB’s SME and Practice segments.

This is a research-first role where your curiosity and rigour shape what gets built. You’ll design and deliver studies across the full product lifecycle, from early discovery through to solution validation, blending qualitative and quantitative methods to uncover what customers truly need. You’ll work shoulder-to-shoulder with product managers, designers, engineers and analysts, translating complex behavioural insights into clear direction.

While research is your primary focus, you can also flex your UX and product design skills when the team needs it, helping to frame problems, shape concepts and contribute to the customer experience alongside your design partners.

You’re genuinely excited about how AI is transforming the research landscape. You’ll champion new ways of working and the responsible use of these tools within the practice, helping MYOB make faster, better-informed decisions without sacrificing the depth and rigour our customers and product teams deserve.

The skills you'll need

• Strong experience in user or design research, ideally within a product organisation
• Some experience in UX or product design. You demonstrate a strong sense for how products are built, can read user flows, provide input on design critiques, and step into design activities when the team needs it with working proficiency in Figma
• Genuine curiosity about how AI is changing the practice of research, and hands-on experience with AI-assisted tools
• Mastery of qualitative and mixed-method research, knowing when and how to apply each approach effectively
• Experience translating research findings into clear product and design decisions that teams act on
• Strong facilitation and storytelling skills, with the ability to synthesise complex evidence into compelling insights
• Comfort working across quantitative signals (analytics, experimentation and customer feedback) to build a fuller picture
• Collaborative mindset with the ability to partner effectively with product, design, engineering and analytics teams
• Ability to independently manage research initiatives in fast-moving product environments
• Tertiary education in UX-related field (cognitive science, psychology, anthropology, HCI or similar) is a plus

Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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