Encore by Mingara | Guest Service Agent
Be the reason guests can't wait to return!
Join the team at Encore by Mingara, our contemporary 86-room hotel on the NSW Central Coast. We're looking for a passionate hospitality professional who loves creating memorable guest experiences from check-in to check-out.
You'll deliver exceptional service, build genuine guest connections, recommend premium experiences, and confidently resolve challenges to ensure every stay is memorable. Working closely with all hotel departments, you'll play a key role in creating seamless experiences that keep guests coming back.
If you're guest-focused, professional, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.
Main Responsibilities
- Welcome guests warmly and manage check-in/check-out with professionalism and ease.
- Oversee reservations, room allocations, and identify opportunities for room upgrades and enhanced guest experiences.
- Deliver outstanding service by responding to guest inquiries, resolving concerns, and anticipating guest needs.
- Work collaboratively with all departments to ensure seamless operations and exceptional guest outcomes.
- Process payments, maintain accurate financial records, and uphold high administrative standards.
- Promote hotel amenities, packages, and on-site experiences to enhance guest satisfaction and maximise revenue opportunities.
- Support the hotel's revenue management strategy through effective room allocation, upselling, occupancy optimisation, and the promotion of value-added products and services.
- Maintain a strong understanding of current offers, pricing strategies, and guest experience initiatives to contribute to business performance objectives.
You'll Bring
- Hotel, hospitality, or customer service experience.
- A friendly, professional, and guest-first attitude.
- Strong communication skills and attention to detail.
- Confidence with technology and reservation systems.
- A proactive mindset and ability to think on your feet.
- Experience upselling products or services (preferred).
- Flexibility to work mornings, evenings, weekends, and public holidays.
- The ability to thrive in a fast-paced team environment
Why Life’s Great When You Work With Us
- Rosters Posted 4 Weeks in Advance - allowing you to plan what's happening well in advance
- Opportunities to grow your career with a leader in the industry
- 30% off Food in our Venue - even when you bring friends & family
- FREE Espresso Coffee & Soft Drink
- FREE Gym Membership
- Discounted swimming lessons
- Up to $1,500 in educational scholarships per year to progress your knowledge of our industry
If this sounds like you, we would love to meet you!