Supporter Services Team Leader

• Permanent, FT opportunity with a leading national charity, National Breast Cancer Foundation
• Hybrid working | Sydney CBD Location
• Drive continuous improvement in the supporter services team, helping to achieve NBCF’s vision of Zero Deaths from breast cancer.

About National Breast Cancer Foundation (NBCF)
The National Breast Cancer Foundation (NBCF) is Australia’s leading not-for-profit organisation funding world-class breast cancer research towards their vision of Zero Deaths from breast cancer.
Since their inception in 1994, NBCF has invested over $250M into more than 650 research projects across Australia. Over the past 30 years the death rate from breast cancer in Australia has reduced by over 40%.

They’ve seen remarkable progress, but the job isn’t done. With a passionate and high-performing team, NBCF continues to drive meaningful impact by funding the very best research and using data to inform smarter decisions across the organisation.

The Role:
NBCF are looking for a proactive and donor-focused Supporter Services Team Leader to lead day-to-day service delivery and operational coordination within the Supporter Services team. You will oversee inbound and outbound donor communications, support transaction processing and reporting, and help deliver an exceptional donor experience.

This is a hands-on leadership role requiring strong attention to detail, confidence working with data and CRM systems, and the ability to balance operational tasks with team support. You will play a key role in maintaining data integrity, improving processes, supporting donor engagement initiatives, and driving continuous improvement across the Supporter Services function.

The responsibilities of the role include:

• Lead day-to-day workflow of the Supporter Services team, ensuring exceptional donor service and achievement of service levels.
• Support and coach the team while fostering a proactive, donor-centric culture.
• Oversee inbound and outbound donor communications across phone, email and tickets.
• Manage reporting, data hygiene, CRM maintenance and transaction processing.
• Run reports, batch processes and data checks to ensure accuracy and integrity.
• Maintain and update team resources, procedures and training materials.
• Drive continuous improvement across systems, processes and donor experience.
• Monitor team performance, service delivery and operational efficiency.
• Assist with onboarding, training and development of new team members.

Essential Criteria/About you:

• 1-3 years' experience leading teams within a customer service, contact centre, supporter services or similar environment.
• Strong CRM and database experience, with confidence navigating systems and managing data.
• High attention to detail and commitment to data accuracy.
• Proven customer service mindset with a passion for delivering exceptional supporter experiences.
• Strong phone manner and experience managing inbound enquiries in a fast-paced environment.
• Proactive, hands-on, and solutions-focused.
• Strong communication and stakeholder management skills.
• Continuous improvement mindset, identifying opportunities and driving efficiencies.
• Relevant qualification in business, customer service, management or equivalent experience highly regarded.
• Experience with Raiser's Edge or similar CRM platforms is desirable. Microsoft Excel proficiency is also desirable.
• Aligned with NBCF's mission and passionate about creating meaningful experiences for donors and supporters.

We love partnering with National Breast Cancer Foundation, these are some of the benefits:

• Be part of a mission-driven organisation, contributing directly to improving outcomes for people affected by breast cancer.
• Access to salary packaging benefits
• 50/50 hybrid arrangement over each fortnight.
• Flexible, supportive and inclusive workplace culture.
• Shape a newly evolving supporter services team and contribute to NBCF's mission while enhancing supporter engagement, operational effectiveness, and donor retention.

How to Apply

Join us in making a difference and be part of NBCF To be considered for this position please apply now with your resume. If you have any further questions, please contact Holly at holly.mccann@beaumontpeople.com.au

Beaumont People is exclusively partnering with NBCF on this recruitment, so please send all enquiries to the above email. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.