Customer Monitoring and Assessment Team Lead Retail
Your opportunity
Ready to lead a team at the frontline of customer risk and financial crime prevention As regulatory expectations evolve and customer behaviour becomes more complex this role plays a critical part in helping Tabcorp identify assess and manage financial crime risks across our retail customer portfolio. Youll join a growing and highly visible function where your leadership will strengthen team capability enhance customer risk outcomes and help protect the integrity of our business.
Your role in action
Reporting to the Senior Manager Customer Monitoring and Assessment youll lead a team of analysts responsible for transaction monitoring customer due diligence and customer risk assessments. This role combines people leadership operational oversight and financial crime expertise to ensure risks are identified investigated and managed effectively while supporting business and regulatory obligations. Specifically you will:
- Lead coach and develop a high-performing analyst team
- Guide investigations into unusual customer behaviour and risks
- Oversee customer due diligence and enhanced due diligence activities
- Manage workflows to achieve quality service and compliance standards
- Partner with Risk Compliance Fraud and Technology stakeholders
- Drive continuous improvement across monitoring and assessment processes
What youll need to succeed
Youll be a collaborative people leader who enjoys developing capability improving operations and navigating complex customer risk matters. Youre comfortable balancing regulatory obligations with customer outcomes and can build strong relationships across a broad stakeholder group. Youll also possess:
- Experience in financial crime compliance fraud or customer risk
- Proven ability to lead and develop operational teams
- Strong understanding of anti-money laundering obligations and controls
- Ability to assess complex information and make sound decisions
- Strong stakeholder engagement and communication capability
- Experience within regulated environments will be highly regarded
Whats in it for you
Youll join a growing Financial Crime function where your work directly contributes to protecting customers supporting regulatory compliance and strengthening business integrity. This is an opportunity to lead an experienced team build capability and make a meaningful impact in an area that continues to evolve and attract enterprise-wide focus.
Join the action
We welcome and support people of all abilities - if you need adjustments during the process email
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1