Talent.com
Cdc Data Centres
Customer Delivery ManagerCdc Data Centres • Canberra, ACT, AU
Customer Delivery Manager

Customer Delivery Manager

Cdc Data Centres • Canberra, ACT, AU
2 days ago
Job description

Senior / Customer Delivery Manager

About the team:

The Customer Delivery function is responsible for overseeing customer engagement across the full project delivery lifecycle, ensuring contractual commitments are clearly understood, tracked and consistently met.

Acting as a central point of coordination, the team plays a critical role in streamlining communication between customers and internal teams, while maintaining visibility of key milestones and project progress.

From pre-contract through to project completion, customer acceptance and handover, the Customer Delivery team is focused on delivering a seamless, high-quality customer experience at every stage.

About the role:

Make your mark by delivering exceptional customer experiences across CDC’s development projects bringing together people, processes and performance to ensure seamless outcomes for our customers.

  • Own the customer experience across critical development projects
  • Drive delivery excellence through strong stakeholder alignment and coordination
  • Build trusted customer relationships that enhance long-term value and outcomes

As a Customer Delivery Manager, you will be accountable for overseeing the customer experience throughout the delivery of key development projects. Acting as the primary liaison between customers and internal teams, you will ensure contractual deliverables are clearly understood and consistently achieved, while driving proactive communication and service excellence at every stage.

This is a highly collaborative role where you’ll bring together internal stakeholders and customers to ensure alignment, resolve challenges, and deliver outstanding outcomes in a fast-paced, high-growth environment.

Other responsibilities include:

  • Manage and track all contractual milestones, deliverables and procurements across the project lifecycle
  • Provide guidance on customer requirements and contractual obligations to ensure clarity of delivery outcomes
  • Monitor program timelines and dependencies, ensuring projects remain on track
  • Act as the key interface between customers and internal Construction and Delivery teams
  • Resolve customer and project issues through collaboration and effective stakeholder engagement
  • Maintain accurate records, reporting, and communication relating to contracts and project activities
  • Build strong, trusted customer relationships through proactive communication and service excellence
  • Partner with Sales and internal teams to ensure alignment on project status and commercial commitments
  • Contribute to continuous improvement initiatives that enhance delivery performance and customer outcomes

About you:

You are a customer-focused professional who thrives in a delivery environment, balancing commercial awareness with strong relationship management. You bring a proactive mindset, attention to detail, and the ability to navigate complexity while keeping customer outcomes front of mind.

  • Experience in a customer-facing delivery or project environment
  • Proven ability to build strong customer relationships and drive positive outcomes
  • Strong stakeholder management skills across internal and external teams
  • Understanding of development project lifecycles and delivery milestones
  • Commercial awareness with experience managing contractual obligations
  • Excellent communication skills, with the ability to engage technical and executive stakeholders
  • Highly organised, proactive and adaptable in a fast-paced environment

If you’re ready to play a key role in delivering exceptional customer outcomes, we’d love to hear from you. Click Apply to submit your application.

If you would like to have a chat to find out more about the role, please contact Rathna Kerishnan or Erin Ireland.

Create a job alert for this search

Customer Delivery Manager • Canberra, ACT, AU

Similar jobs

Project / Delivery Manager - Service Delivery - Federal Govt!

HiTech GroupACT, AU

Lead the delivery of critical ICT services for Federal department!.Federal Government agency This is a key leadership role responsible for managing the.You will play a critical role in ensuring ser... Show more

Delivery Driver

Domino'sWeston, ACT, AU

If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more

Be Your Own Boss - Deliver with Uber Eats

Uber eatsHall, ACT, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

ICT Contract Manager - FED GOVT

HiTech GroupACT, AU

Delivering National Incentives.One of Australia’s leading Federal Government Agencies is seeking an experienced.This role offers the opportunity to deliver complex procurement and contract manageme... Show more

Lead Delivery Manager

Harrison McMillanBarton, ACT, AU

At Harrison McMillan, our mission is simple: to change lives, one placement at a time.As a trusted recruitment partner to government and industry, we connect exceptional people with opportunities w... Show more

Customer Delivery Driver (Airside Team)

dnata catering and retailSymonston, ACT, AU

Want to elevate your career to a Higher Altitude?.Join our dynamic dnata catering team at Canberra Airport as a Customer Delivery Driver and play a vital role in delivering exceptional service in t... Show more

Food and Beverage Manager

Next Gen Health & Lifestyle ClubsLyneham, ACT, AU

Next Gen is Australia and New Zealand’s leading premier Health and Lifestyle Clubs.We’re passionate about delivering quality food combined with excellent service to provide a positive Member Experi... Show more

Service Delivery Manager

Infinite ConsultingACT, AU

Service Delivery Manager– NV1 Cleared.Australian Citizens with current NV1 clearance.Service Delivery Manager– NV1 Cleared.This is a long term contract with initial duration being 12 months!.As the... Show more

Product Manager - Infinite Consulting

Infinite ConsultingACT, AU

Service Delivery Manager– NV1 Cleared.Australian Citizens with current NV1 clearance.Service Delivery Manager– NV1 Cleared.This is a long term contract with initial duration being 12 months!.As the... Show more

Delivery Driver - CASEY

Domino'sCasey, ACT, AU

If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more

Customer Delivery Driver (Airside Team) Casual

dnata catering and retailSymonston, ACT, AU

Join Australia's leading inflight catering and retail partner.At dnata catering & retail, the sky's truly the limit!.AVIATION SUPPORT BUSINESS OF THE YEAR 2025.AUSTRALASIA'S AIRLINE CATERER OF ... Show more

Service Delivery Manager - Service Management - Technology Services - Fed Govt!

HiTech GroupACT, AU

Contribute to a high-profile Federal Government program!.Initial 12-month contract + 2x12 month extensions!.Managing stakeholder communications and acting as a key contact for customers.Preparing, ... Show more

Delivery Driver 2026

Domino'sCanberra, ACT, AU

If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more

Assistant Store Manager

Levi Strauss & Co.Forrest, ACT, AU

We are seeking to appoint a full-time.Extensive and progressive retail management experience, exhibiting discretion, professional judgement, tact and diplomacy.Creative individual with a flair for ... Show more

Sign Up as A Delivery Person - Earn With Uber Eats

Uber eatsYass, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

Cloud Service Manager

Infinite ConsultingACT, AU

Cloud Service Manager – TSPV Cleared.Australian Citizens with current TSPV clearance.Cloud Service Manager – TSPV Cleared.In this role, you will be responsible for validating and maintaining alignm... Show more

Deliver with Uber Eats - Sign Up and Start Earning

Uber eatsCanberra, ACT, AU

Start Delivering with Uber Eats.Delivering with Uber Eats is an alternative to a part-time or full-time job and you can get your earnings weekly.Delivering with Uber Eats allows you to earn quick c... Show more

 • Promoted

EL2 Lead Delivery Manager

Softtest pays pty ltdCanberra, Australian Capital Territory, Australia
Quick Apply

Australian Citizens with NV2 Clearance residing in Australia only respond.The Exchange & Operating Environment Support Section within the Infrastructure & Operational Support Branch of DFAT... Show more

Customer Success Account Manager Manager (CSAM Manager)

MicrosoftACT, AU

Overview As a Customer Success Account Manager Manager (CSAM Manager), you will lead a team of Customer Success Account Managers responsible for driving customer success, cloud and AI adoption, b... Show more

Solution Sales Manager

Michael PageKingston, ACT, AU

To lead a newly developed team with high potential.Our client is a well-established organisation in the industrial and manufacturing sector, known for providing innovative solutions and exceptional... Show more