Service Desk Lead L1

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Role:

Service desk lead

Role Description Service Desk Analystis responsible to provide technical support and ensure efficient resolution of IT issues and will act as the first point of contact for end-users delivering high-quality support and maintaining service excellence in line with organizational standards Key Responsibilities Serve as the primary point of contactfor all IT-related incidents and service requests. Provide Level 1 (and basic Level 2) technical supportfor hardware software network and application issues. Log and manage tickets using a service management tool(e.g. ServiceNow Jira Remedy). Diagnose and troubleshoot technical issues ensuring timely resolution within SLA guidelines. Escalate unresolved issues to appropriate support teams or higher-level engineers. Communicate effectively with users providing updates and ensuring customer satisfaction. Maintain accurate documentation of incidents solutions and knowledge base articles. Perform routine system checks and support IT operations as needed. Assist in onboarding/offboarding processes including user account setup and access management.

Key Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Customer-oriented with a focus on service excellence.
• Ability to prioritize tasks and work under pressure.
• Good documentation and organizational skills.

Team player with a proactive attitude

Mandatory Skills: Service Desk Consulting.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Employment Type : Full Time
Experience: years
Vacancy: 1