105 Melbourne Street, South Brisbane, QLD, 4101, AUSTRALIA
At Fanda Group, we craft unforgettable dining experiences across our expanding portfolio of unique venues. Our current venues include Rick Shores, Norté and Sueño on the Gold Coast, and Southside, Central, Goodside and Marlowe in Brisbane.
We are building a custom VIP Host team for our Brisbane venues, Marlowe, Southside and Central. These roles are the warm weclome, the person who recognises you when you walk up to the venue and person who ensures our VIP's are provided that special level service. You will work closely with the Venue Manager however you will be led by the Group Guest Experience Manager VIP.
Every day is about creating great experiences and in your role you will:
Own the front door and the first impression for our venue
Read and actively shape the room atmosphere in real time as the night moves
Intercept guest sentiment (positive, negative, everything in between) and manage it before it becomes an issue
Partner with the Venue Manager throughout service to keep the floor running beautifully
Host at the venue on our peak nights (must be able to work weekends)K Lead our VIP tier protocols and the VIP brief from the GE Manager — knowing who's in the room, why they matter, and making sure they feel it
Lead VIP guest recognition and care, reporting on all VIP activity throughout service
Support private events and VIP occasions outside your standard days, when the calendar calls for it
Work with the Guest Experience Team at Head Office, running dedicated reporting that connects real-time floor data to our central operations hub
Support customer outreach tied to guest feedback themes
Assist the Guest Experience Team in leading venue walk-throughs for prospective event clients
Presence, style and warm welcome sums up your VIP service style, here's what we are looking for:
Ability to take charge of a VIP's experience, ensuring that have a dining experience like no other
Experience in a premium luxury hospitality setting (fine dining or high-end events) - these are your customers
A naturally engaging communicator with yur VIP's and the team you work with - you cant do it without them.
Drive to create a moment that is unexpected and memorable
Able to work peak service across the week and weekends
Be part of one of fastest growing hospitality groups across Brisbane and the Gold Coast.
Work with a fun, passionate and supportive team that genuinely cares.
Ongoing training, coaching and real career progression opportunities.
Enjoy generous dining discounts across all FANDA venues - up to 50% off!
No two days are ever the same!
Guest Experience Host - VIP • Brisbane, AU
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