Band 3 - Product Support Officer

Job Description

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Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

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Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

Your New Role \n

Based at Eagle Farm, you will facilitate a range of administrative activities for a busy operational team. Your primary focus will be providing a professional interface between customer service areas and field operations.

Key responsibilities include: \n

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• Customer Engagement: Responding to service requests and general enquiries while solving problems for internal and external stakeholders.
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• Operational Support: Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained.
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• Resource Coordination: Assisting with the planning and scheduling of work, including the requisitioning of equipment and materials.
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• Administration: Delivering timely invoice authorisations and customer billing support to a high standard.
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• Process Improvement: Contributing to identifying service enhancements to increase the efficiency of the operational area.
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What You Need to Be Successful \n

To thrive in this role, you will be a customer-focused professional who enjoys working in a partnership environment.

The ideal candidate will possess: \n

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• Experience: Solid general administrative experience and strong computer literacy.
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• Industry Knowledge: Prior local government experience is highly desirable.
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• Technical Skills: High-level organisational and time management skills.
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• Systems: Experience with SAP / SAP Ariba is highly desirable.
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• Communication: Strong interpersonal skills and a commitment to solving customer issues.
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• Analytical Ability: Demonstrated problem-solving and analytical skills.
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• Requirement: A current Criminal History Check is mandatory for this position.
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What You'll Receive \n

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• $54.39 per hour plus super.
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• Chermside & Eagle Farm location with onsite parking available.
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• 36.25-hour week (5 x 7.25-hour days).
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• Initial 6 month contract with potential for extension
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Why work with Randstad? \n

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• Support: A dedicated consultant as a point of contact.
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• Rewards: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
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• Wellbeing: A free Employee Assistance Program providing you and your family with access to professional support services.
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• Technology: Access to your payslips at the click of a button via our MyRandstad App.
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• Convenience: A weekly pay cycle which gives you access to your wages sooner rather than later.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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