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Eagers Automotive
Customer Service Advisor | BYDEagers Automotive • Brisbane, QLD, AU
Customer Service Advisor | BYD

Customer Service Advisor | BYD

Eagers Automotive • Brisbane, QLD, AU
30+ days ago
Job description

Job Description

Customer Service Advisor | BYD Springwood & Capalaba
\n Join one of Australia's fastest-growing automotive brands.

\n

Due to continued growth across our BYD Springwood and BYD Capalaba dealerships, we are seeking motivated and customer-focused Service Advisors to join our expanding aftersales team.
\n This is an exciting opportunity to become part of a progressive dealership group representing the innovative BYD brand, delivering exceptional customer experiences and supporting the future of electric mobility.

\n

About the Role

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  • Greeting and assisting service customers
  • \n
  • Booking and scheduling service appointments
  • \n
  • Preparing repair orders and customer documentation
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  • Communicating service requirements and recommendations
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  • Liaising with technicians and workshop staff
  • \n
  • Providing regular updates to customers regarding vehicle progress
  • \n
  • Processing invoices and vehicle handovers
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  • Delivering outstanding customer service at every interaction
  • \n

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About You

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    \n
  • Previous experience as a Service Advisor or in a customer service-focused role
  • \n
  • Excellent communication and interpersonal skills
  • \n
  • Strong organisational and time management abilities
  • \n
  • Professional presentation and a positive attitude
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  • The ability to multitask in a fast-paced environment
  • \n
  • A commitment to delivering exceptional customer experiences
  • \n
  • A current driver's licence
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  • Automotive industry experience is highly regarded, however we are also interested in speaking with candidates who have a strong background in customer service, hospitality, retail or related industries.
  • \n

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What We Offer

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  • Competitive salary package with performance incentives
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  • Ongoing training and career development opportunities
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  • A supportive team environment
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  • Opportunity to work with one of the world's fastest-growing automotive brands
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  • Modern dealerships and facilities
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  • Long-term career opportunities within a growing dealership group
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Why BYD?

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BYD is leading the transition to sustainable mobility and has quickly become one of Australia's most exciting automotive brands. With increasing vehicle sales and a rapidly growing customer base, there has never been a better time to join our team.
\n If you are passionate about customer service and are looking for a rewarding career with a growing organisation, we would love to hear from you.

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Customer Service Advisor | BYD • Brisbane, QLD, AU

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