Purchasing Officer
TVH GroupBrisbane, AUPurchasing OfficerApply: Onsite: Brisbane: Full time: Posted 3 Days Ago: End Date: October 18, 2026 (26 days left to apply): JR106916Are you a detail-oriented supply chain professional ... Show more
Customer Success OfficerCodafication • Brisbane, AU
Customer Success Officer
Codafication • Brisbane, AU
30+ days ago
Job description
Codafication is a tech company located just off James Street in Brisbane’s Fortitude Valley. We have developed globally recognised solutions for the insurance and construction industries. Our mission is to pioneer new ways to make the world simpler - and we are building solutions that streamline experiences for our customers making them more efficient and cost-effective. With deep domain knowledge and client partnerships across the trillion-dollar global insurance and construction industries, we are scaling our products and utilisation across Australia, New Zealand and into North America.
Check us out at Codafication.com.
About the Role
No day is the same as a Customer Success Officer at Codafication! To succeed in this role you will be flexible in your daily activities, enjoy problem-solving and looking for new ways to help customers achieve success using Codafication’s tools.
As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analystand Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication’s product offerings.
Your day-to-day duties will include:
- Delivering onboarding, training, coaching, and mentoring for customers
- Building and maintaining strong business relationships with customers
- Providing frontline support to customers and management of Jira support tickets
- Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
- Providing feedback, support, and updatestointernal stakeholdersto optimise the customer experience
- Conducting workshops, demonstrations, training, and reviews of productswith customers
- Driving adoption and retention,while identifying opportunities for account growthand additional product placement
About you
As our successful candidate, you will demonstrate:
- At least 2 years of relevant work experience
- Previous experience in onboarding and training of SaaS platforms advantageous
- Excellent written and verbal skills
- Love for problem solving and thrive in a dynamic and fast paced environment
- Ability to win trust and drive relationships to ensure best outcomes for customers and the business
- Ability to resolve customer complaints, enquiries,and conduct basic troubleshooting quickly and efficiently
- Excellentresourcemanagement andplanningskills
- Highly motivated with a desire to learn and grow
Life at Coda
- Brand new Fortitude Valley Office bordering James Street Precinct
- Quarterly staff functions - Celebrate our success as a team
- Be recognised and rewarded for your achievements
- Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
- Regular 1-2-1 time with your leader to and access to our L&D platform to accelerate your career
- Genuinecareerprogression
- Hybrid working environment to promote genuine work-life balance
Sponsorship will not offered for this role.
This is a hybrid opportunity, with minimum weekly office days at our Fortitude Valley Headquarters.
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Customer Success Officer • Brisbane, AU
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