Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.
You are an agile, inspiring, client and results-oriented leader with a flexible mindset, passionate about delivering exceptional experiences. You possess strong managerial, organizational, and interpersonal communication skills, with a proactive approach to business needs. You are an ambassador for luxury service, attentive to every detail, and capable of fostering cross-functional collaboration. You have a minimum of 5 years of experience in the luxury retail or hospitality industry, demonstrating proven expertise in client hosting, event curation, and VIP handling. Strong leadership and customer service skills are essential. Knowledge of the jewelry/watchmaking industry is a plus. You master English.
Reporting to the Boutique Director, you will be an ambassador of Van Cleef & Arpels identity and expertise, leading a new department dedicated to "Client Experience & Hospitality" within our Sydney Flagship. As part of the Boutique management team, your role will be to:
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
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Client Experience Manager • Sydney, AU
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