Talent.com
Core Talent
Customer Service OfficerCore Talent • Chifley, NSW, AU
Customer Service Officer

Customer Service Officer

Core Talent • Chifley, NSW, AU
5 days ago
Job description

About the Role As a Customer Service Officer, you will be the first point of contact for residents, businesses and visitors across a range of communication channels. You will provide accurate information, resolve enquiries and ensure every customer interaction reflects Council's commitment to exceptional service.

Reporting to the Senior Customer Service Officer, you will play a key role in supporting customers while contributing to continuous improvement initiatives and organisational goals.

Key Responsibilities

  • Deliver high-quality customer service through face-to-face, telephone and digital channels.
  • Respond promptly and professionally to customer enquiries, requests, concerns and feedback.
  • Provide information and guidance on Council services, programs and processes.
  • Assist customers to access Council services, technology platforms and information resources.
  • Process customer applications, payments and receipting activities in accordance with established procedures.
  • Undertake daily reconciliation activities where required.
  • Support the implementation and improvement of customer service systems and processes.
  • Actively contribute to service enhancement initiatives as a Process Champion.
  • Work collaboratively with colleagues and stakeholders to achieve team and organisational objectives.
  • Promote Council's values through professional, ethical and customer-focused behaviour.

About You To be successful in this role, you will demonstrate:

  • Previous experience in a customer service environment.
  • Strong verbal and written communication skills.
  • The ability to manage multiple enquiries and competing priorities in a high-volume setting.
  • Sound problem-solving skills and the ability to escalate complex issues appropriately.
  • A commitment to delivering positive customer outcomes.
  • The ability to build effective relationships with customers and colleagues.
  • Strong computer skills and confidence using business systems and technology.
  • A positive, adaptable and team-oriented approach.

Essential Requirements

  • Relevant qualifications and/or demonstrated customer service experience.
  • Intermediate technology and computer literacy skills.
  • Ability to work effectively within Council policies, procedures and service standards.

#SCR-adele-cullen

Consultant

adele.cullen@coretalent.com.au

Reference number: BH-27798
Profession:Business SupportAdministrative Assistants

Company: Core Talent
Date posted: 12th Aug, 2026

Create a job alert for this search

Customer Service Officer • Chifley, NSW, AU

Similar jobs

Customer Service Officer

Hoxton WealthSydney, NSW, Australia
Quick Apply

Company Overview: Hoxton Wealth is a global financial services firm with offices in key locations, including Cyprus, the United States, the United Kingdom, Dubai, South Africa, and Australia.The co... Show more

Customer Service & Office Administration Assistant

Peninsula PersonnelBrookvale, NSW, AU

Are you passionate about health and wellness? Do you thrive in a fast-paced office environment where outstanding customer service and efficient administration go hand in hand? We're looking for a C... Show more

CUSTOMER SERVICE OFFICER

IndigecoSydney, NSW, AU

Make a Real Difference in the Community!.Our State Government client is seeking multiple Customer Service Agents to join a dedicated team supporting vulnerable households across New South Wales thr... Show more

Alpha Front Office Support Services, Officer

1588 State Street Services Australia Pty LimitedSydney, NSW, AU

The State Street Global Delivery team is looking for a professional with Investment Management Operations and Investment Accounting experience who is passionate about working in an energized enviro... Show more

Head of Voice of Customer

RestSydney, NSW, AU

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance.Profits back to members, not shareholders.Please note there is 1 role that can be based in Sydney OR Me... Show more

Customer Service Consultant

Lotus PeopleSydney, NSW, AU

Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions.With a collaborative, down-to-earth... Show more

Customer Service Manager / Duty Manager - Harbord Diggers

Harbord DiggersFreshwater, NSW, AU

Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty.We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our m... Show more

Customer Service Manager

Talent MattersSydney, NSW, AU

Full time in office, Macquarie Park location, with on-site parking and close to transport.Join a leading global organisation operating within the consumer product goods sector, supporting a diverse... Show more

Procurement Officer

Talent FocusSydney, NSW, AU

Our client in Southwest Sydney is a leading worldwide logistics organisation seeking a Procurement Officer to join their team.Identify potential suppliers and manage the procurement process from st... Show more

Collections Officer

ARMA GroupAlexandria, NSW, AU

Join ARMA as a Collections Officer (General Consumer).Alexandria, NSW | Full-Time | Entry-Level Friendly.Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in ... Show more

Customer Service Administrator - KONE Doors Business

397 KDB Australia Pty LtdMascot, NSW, AU

Great benefits and remuneration.Free Parking & Gym access onsite.Join a global organisation with a strong focus on training, safety and quality.Join a supportive, high performing team in Mascot... Show more

 • New!

Customer Service Specialist

WOW RecruitmentPyrmont, NSW, AU

Super – Flexible (Annual Salary reviews).Wellbeing Days annually after probation.Career progression and development opportunities (All current leaders have worked their way up).Are you an experienc... Show more

Accounts Receivable Officer

AccountAbilityChatswood, NSW, AU

Super | Chatswood - close to public transport.Supportive, collaborative and social team culture.Career progression opportunities within a growing organisation.Join a market-leading FMCG organisatio... Show more

Healthcare Administration Officer - HealthcareLink

HealthcareLinkNorthern Beaches Sydney, NSW, AU

A major medical hub in Sydney’s northern suburbs, this hospital serves the community with 488 beds for public and private patients.As a contemporary facility integrating 60% public and 40% private ... Show more

Credit Officer

KBH SolutionsSydney, NSW, AU

Attractive Salary + Annual Bonus.A leading organisation is seeking an experienced Credit Officer to support its branches and customers across NSW.Based at Caringbah, you’ll manage customer accounts... Show more

Business Development Officer Full-time

TomraSt Leonards, NSW, AU

TOMRA: Where Innovation Meets Impact.At TOMRA, we’re not just recycling - we’re reinventing it.Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and ... Show more

Customer Service Representative (6 Month MTC)

ChallengerSydney CBD, NSW, AU

Challenger Limited is an ASX-listed investment management firm managing $123.Life with us is fast moving and always exciting.Together we’re driving to deliver our vision to provide our customers wi... Show more

Accounts & Payroll Officer

Professional Search GroupCremorne, NSW, AU

Accounts & Payroll Officer.Our client is based in Cremorne and seeking an.Accounts & Payroll Officer.Working across accounts payable, accounts receivable, payroll support, reconciliations, ... Show more

Medical Officer - Medrecruit

MedrecruitFrenchs Forest, NSW, AU

Locum cover is required for 2 November 2026.Please note that all rates are inclusive of superannuation, taxes, and casual loading, where applicable.Must have current AHPRA registration as a medical... Show more

Call Centre Consultant

Temp and AgnewSydney, NSW, AU

As the first point of contact for customers, you'll manage a range of inbound and outbound enquiries within a busy contact centre.Responsibilities include assisting with product enquiries, providin... Show more