Dispatch Controller
Kinetic • Mackay, QLD, AU
12 days ago
Job description
Job Description
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Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.
About the Role \n
As a Dispatch Controller , you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.
Key Responsibilities \n
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- Coordinate bus and driver movements to meet service and network performance targets \n
- Ensure all scheduled work is covered and respond to last-minute changes \n
- Monitor and report on depot run-outs, ensuring timely departures \n
- Manage driver schedules, leave requests, and compliance with fatigue guidelines \n
- Support operational continuity by responding to incidents and service disruptions \n
- Act as the first point of contact for drivers, providing guidance and operational support \n
- Ensure accurate payroll processing for drivers, including overtime and variations \n
- Assist with driver training and route familiarisation \n
About You \n
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- Experience coordinating large teams in a fast-paced environment \n
- Strong organisational and problem-solving skills with a keen attention to detail \n
- Proficiency in Microsoft Office and operational systemsAbility to work independently and as part of a team \n
- Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone \n
- Understanding of safety and compliance requirements in a regulated environment \n
- Medium Rigid driver’s licence and relevant authority (or willingness to obtain) \n
Why Join Kinetic? \n
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- Be part of a growing organisation committed to enhancing communities \n
- Work in a fast-paced, collaborative environment where every day is different \n
- Opportunity for career growth and development within the transport industry \n
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