Senior Strategy & Product Manager, Cost To Serve

Job ID: 10497989 | Amazon Commercial Services Pty Ltd

We are looking for an analytical, customer-obsessed and innovative Sr Strategy & Product Manager to join the Cost to Serve team at Amazon Australia.

You will have a passion for improving the customer experience and solving complex problems. You will be a natural self-starter, with superior analytical skills and a curiosity about how things work. You will lead large, complex cross-functional initiatives, and influence diverse peers and senior leaders. You will also be comfortable rolling up your sleeves and diving deep into the details.

You will be responsible for defining and delivering strategic initiatives that optimize how we serve Australian customers while improving cost efficiency. You will build analytical frameworks, enabled by AI and machine learning systems, that inform key business decisions and shape the product vision and roadmap for a strategic initiative alongside operations and tech teams.

In this role, you will lead the continued development, expansion and optimization of these efforts. You will leverage customer behaviour insights, financial data and operational signals to model scenarios, identify opportunities and run experiments. As the owner of this strategy, you will directly partner with teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence to implement solutions and measure impact.

There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities

• Analyse data and dive deep into business metrics to develop actionable strategies that improve cost efficiency and customer outcomes.
• Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
• Identify opportunities across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
• Help define and launch new strategies, frameworks and products, leveraging AI and machine learning systems to inform decision making.
• Own the strategic roadmap for your initiative and drive it from concept through to measurable impact.
• Build relationships with and influence teams across Customer Experience, Operations, Transportation, Tech, Finance and Business Intelligence.
• Bring strong strategic thinking and product management skills, holding your stakeholders accountable to the highest of standards.
• Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

A day in the life

In this role, you'll focus on developing and optimizing strategies that enhance how we serve customers while improving cost efficiency. You'll start your day reviewing customer behavior data and operational metrics, then collaborate with cross-functional partners to identify opportunities for improvement. You might spend time building analytical frameworks that inform key business decisions, running experiments to test new approaches, or presenting strategic recommendations to senior leaders. You'll work closely with teams across Customer Experience, Operations, Transportation, Tech, Finance, and Business Intelligence to implement solutions and measure their impact. Your work balances deep analytical work with strategic partnership and stakeholder engagement.

About the team

We are a collaborative group focused on reimagining how Amazon serves customers in Australia. Our vision centers on creating seamless, efficient customer experiences while maintaining operational excellence. We work across multiple functions—from customer experience to operations to technology—to deliver integrated solutions that benefit both our customers and our business. You'll join a team that values data-driven decision making, creative problem-solving, and partnership. We're excited to work with someone who can bridge analytical rigor with strategic thinking, helping us navigate complex challenges and shape the future of our service model.

Basic Qualifications

• Bachelor's degree or equivalent
• 6+ years of product or program management, product marketing, business development or technology experience
• Experience owning/driving roadmap strategy and definition

Preferred Qualifications

• Experience working across functional teams and senior stakeholders

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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