Design Specialist: West Elm

Job Description

Williams-Sonoma & The Opportunity

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Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

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Our West Elm store located in Fortitude Valley, is seeking a Design Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. In this permanent part-time role, you will work 40 hours per fortnight with a fixed two-week rotating roster including alternate weekends.

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Why You Will Love Working With Us

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We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

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• Generous employee discounts so you can enjoy our amazing products
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• Paid parental leave to support you through life's most important milestones
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• Access to a confidential Employee Assistance Program for personal and professional support
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• Career growth opportunities with real investment in your development
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• A supportive, collaborative team culture where your success is celebrated
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• The chance to be part of a fast-growing global business with an entrepreneurial spirit
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What You Will Be Doing:

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• Provide personalised design consultations in-store, in-home, virtually and via chat
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• Provide tailored recommendations on products, colours, and designs that align with each client's style and needs
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• Drive sales through expert product knowledge and B2B opportunities
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• Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes
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• Maintain visual merchandising, process transactions, and follow WHS standards
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What You Will Bring to the Role:

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• 1–2 years' design experience
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• Retail sales experience in home furnishings and a strong service mindset
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• Confident communication and ability to build lasting client relationshipsProactive, organised and able to manage multiple projects
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• Flexibility to work weekends, peak periods, and travel for home consults
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Physical Requirements:

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• Ability to be mobile in the store and back-of-house areas, including standing for long periods
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• Ability to climb ladders and use other equipment in line with safety standards
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• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
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Only candidates with work rights in Australia will be considered.