Travel Consultant

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Apply now Refer a friend Job no: 532019
Brand: Cruiseabout
Work type: Full time
Location: Victoria
Categories: Sales and Customer Service

Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?

Have a passion for turning travel dreams into unforgettable cruise adventures?

Cruiseabout is searching for cruiseenthusiasts to join our Doncaster store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

Let’s turn your passion for cruise holidays into a rewarding career.

Join the cruise revolution and CruiseIntoYourDreamJobwith us!

WhyYou’llLove Working Here

Because this isn’t just a job, it\'s a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travel perks, real career progression, and a culture our people rated 94% Great Place to Work®, you’ll feel right at home from day one.

WhatYou’llBe Doing

As a Cruise Consultant, you’ll be the expert guiding customers from “just dreaming” to “bon voyage!”, creating cruise holidays they’ll never forget.

Quote, book, and invoice cruise bookings and packages with accuracy and flair

Achieve monthly sales targets and KPIs

Deliver outstanding service across walk-in, email, and phone enquiries

Maximise every opportunity through upselling and cross-selling

Monitor and action all relevant mailboxes daily

Maintain strong product knowledge to confidently recommend the perfect cruise

You’re passionate, driven, and love working toward results, especially when travel is involved.

Proven customer service experience with exposure to sales targets

Previous travel or cruise experience (preferred but not essential)

GDS experience (preferred but not essential)

The ability to thrive in a fast-paced environment

Motivation, organisation, and a love of exceeding expectations

What\’s InItForYou?

Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures

See the World

Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe

Cruiseabout proudly scored an outstanding 94% in the Great Place to Work® survey—our people genuinely love what they do and who they work with!

Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)

We’re an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds

Learn & Grow

Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan

Endless Career Opportunities

Grow your career across our global network—we proudly promote from within

Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives

Employee Assistance Program available for you and your family

Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)

Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving

Sustainability at the Helm

We’re committed to protecting the oceans and the future of cruising through responsible and sustainable practices

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Let\'s turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let\'s make waves together! #CruiseIntoYourDreamJob

Let\'s turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let\'s make waves together! #CruiseIntoYourDreamJob

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