Business Support Coordinator (12-month Fixed Term Contract)

Job Description

About Miele

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What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

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About Your Workplace

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Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you\'ll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery. This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.

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Your Responsibilities

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Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database management

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Support customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolution

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Assist the Sales team with quotations, order processing, CRM updates and sales administration activities

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Coordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothly

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Maintain accurate records, databases and reporting while ensuring compliance with company processes and service standards

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Work collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experience

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Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business

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What We Are Looking For

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Must-have

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Previous experience in customer service, sales support, service coordination or business support

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Exceptional organisational skills with the ability to manage multiple priorities and deadlines

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Strong communication skills with a customer-first approach

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Excellent attention to detail and a commitment to delivering accurate, high-quality work

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Strong problem-solving skills and the ability to work collaboratively across multiple teams

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Nice-to-have

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Experience in service scheduling or service administration

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Experience supporting sales teams or managing customer accounts

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Intermediate Microsoft Office skills and confidence using CRM or ERP systems

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Experience within a commercial, technical or service-based industry

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Our Benefits

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Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day

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Quarterly Life Leave – one paid day each quarter to recharge

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Personal development and career opportunities

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Employee discounts

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Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support

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Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann.

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Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteil der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus.

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Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.