Accounts Receivable Officer

Job Description

About Miele

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What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

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Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann.

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Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteile der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus.

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Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.

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About Your Workplace

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Join Miele's Finance team and play an important role in protecting the financial health of a premium global brand. As an Accounts Receivable Officer, you'll partner with customers, business partners and internal stakeholders to manage accounts, minimise financial risk and deliver exceptional customer service. This is more than a traditional collections role. You'll combine strong relationship management, analytical thinking and problem-solving skills to resolve complex account enquiries, improve business processes and contribute to the ongoing success of our Finance team.

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Your Responsibilities

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• Manage customer accounts to ensure timely collection of outstanding payments while maintaining positive customer relationships
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• Resolve account queries, payment disputes and credit issues through proactive communication and effective problem-solving
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• Complete account reconciliations, credit adjustments and returns processing to ensure customer accounts remain accurate
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• Monitor credit risk, support credit reviews and work with stakeholders to minimise financial exposure
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• Collaborate with Sales, Customer Service and Finance teams to resolve customer enquiries and improve cash flow outcomes
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• Contribute to process improvement initiatives, maintain accurate records and support continuous improvement across Accounts Receivable
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• Assist with reporting, month-end activities and provide support across the wider Finance team as required
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What We Are Looking For

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• Must-have Previous experience in Accounts Receivable, Credit Control or a similar finance role
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• Must-have Strong reconciliation, analytical and problem-solving skills
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• Must-have Excellent communication and relationship-building skills with a customer-focused approach
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• Must-have High attention to detail with strong organisational and time management skills
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• Must-have Proficiency in Microsoft Office, particularly Excel, and confidence working with financial systems
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• Nice-to-have Experience in credit risk management or debt collection
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• Nice-to-have Experience working with ERP systems such as SAP or similar financial systems
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• Nice-to-have Experience within a medium to large commercial organisation
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• Nice-to-have Knowledge of accounts receivable processes and financial controls
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Our Benefits

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• Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
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• Quarterly Life Leave – one paid day each quarter to recharge
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• Personal development and career opportunities
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• Employee discounts
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