**Early Collections Representative*** Scoresby, Victoria* Contracted via Hays Recruitment* Hybrid* Starting 12/10/2026An opportunity has opened to support the Customer Resolutions team on a 6-month contract as an Early Collections Representative.
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As an **Early Collections Representative**, you'll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby.
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It's a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway.
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Our hours of operation are:* Monday to Thursday 8:30am to 7:00pm* Friday 8:30am to 6:00pmYou will need to be available during the above times.
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We are closed on the weekends and national public holidays.
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We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.**What can you expect?**As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections. You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations.
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You will:* Provide first call resolution to all general customer enquiries via telephone and email* Always provide excellent customer service* Engage with Customers to provide solutions to their Finance Needs* Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation* Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results**Your attributes- If you've got one or more, we'd love to hear from you!*** Previous call based customer service experience (mandatory)* Experience dealing with vulnerable customers (highly desirable)* Strong written and verbal communication skills* Ability to understand and meet customer needs* Ability to remain professional and work under pressure in a fast-paced environment* Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls* Strong active listening, problem solving and rapport building skills* The ability to work both autonomously and as part of a team**Please note this is a contracted role with Toyota Finance via Hays Recruitment. You will be a Hays employee.**
Early Collections Representative • Melbourne, VIC, AU
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