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Event Cinemas Shellharbour
Shellharbour - Cinema General ManagerEvent Cinemas Shellharbour • Shellharbour, NSW, AU
Shellharbour - Cinema General Manager

Shellharbour - Cinema General Manager

Event Cinemas Shellharbour • Shellharbour, NSW, AU
3 days ago
Job description

Job Description

About EVT

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Located in the heart of Shellharbour, our cinema features 8 screens along with family-focused and community-driven experiences including Event Junior, Marketplace and Play. We're focused on creating memorable moments for every guest, whether they're enjoying the latest blockbuster, a family outing, or a special event. As General Manager, you'll lead a high-performing team and drive exceptional customer experiences while delivering strong commercial outcomes.

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EVT has an endless range of roles and career paths to explore across more than 140 entertainment experiences, 150 award-winning restaurants and bars, and 80+ hotels including QT, Rydges, Atura, LyLo and Thredbo. Once you're in, there's no limit to where your career could take you.

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Key Responsibilities

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  • Lead all operational, financial and people aspects of Event Cinemas Shellharbour, ensuring an exceptional customer experience and strong commercial performance.
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  • Drive revenue growth, maximise asset performance and identify new business opportunities within the local market.
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  • Build, coach and inspire a high-performing leadership team including Assistant Manager, Duty Managers and frontline team members.
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  • Champion customer experience by monitoring feedback, NPS performance and service standards, continuously improving the customer journey.
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  • Manage labour, inventory, maintenance, repairs and operating costs to achieve profit and productivity targets.
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  • Develop strong relationships with local businesses, schools, community groups and stakeholders to grow bookings, partnerships and revenue streams.
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  • Ensure full compliance across WHS, payroll, licensing, auditing, classification requirements and company policies.
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  • Lead local marketing execution, promotions, membership growth and community engagement initiatives.
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What You'll Bring

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  • Proven leadership experience in a cinema, entertainment, hospitality, retail or customer-facing multi-department environment.
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  • Strong commercial acumen with experience managing budgets, business performance, labour and operating costs.
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  • A history of exceeding customer expectations and achieving service excellence outcomes.
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  • Experience leading, coaching and developing teams to deliver results.
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  • Excellent communication and stakeholder management skills.
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  • A continuous improvement mindset with the ability to identify opportunities and execute change effectively.
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  • Strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment.
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How You Work

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  • Obsess over customers — constantly seeking feedback and opportunities to elevate the guest experience.
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  • Chart the course — balances strategic thinking with operational excellence, focusing teams on what matters most.
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  • Create winning crews — develops talent, champions inclusion and builds high-performing teams.
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  • Ignite outcomes — removes obstacles, drives accountability and delivers results.
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  • Daymaker ethos — no one's too big for the small things.
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  • Growth mindset — continuously learning, improving and helping others succeed.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

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  • 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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  • $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
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  • Seasonal perks at Thredbo.
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  • Rapid career growth opportunities across EVT's entertainment and hotel portfolio.
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  • Paid parental leave and community volunteering opportunities.
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  • Exposure to senior leaders and the opportunity to shape the future of one of NSW's most community-connected cinema locations.
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We welcome applicants from all backgrounds.

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Shellharbour - Cinema General Manager • Shellharbour, NSW, AU

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