Senior Manager, Credit Reporting

Permanent - Full time, Mid-senior, Senior

The Credit Risk team within Banking and Financial Services is responsible for setting and maintaining policies and providing credit risk analytics for its retail products. We are part of the Personal Banking division, working closely with risk, compliance, operations, and product teams to deliver responsible and adaptable collections and financial assistance frameworks that support strong customer outcomes.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As the Senior Manager, Credit Reporting, you will be tasked with evolving Macquarie's Comprehensive Credit Reporting capabilities. You will operate at a highly strategic level to help define the target state for our credit reporting function, driving systemic improvements, establishing rigorous governance, and championing fair customer outcomes. In this role, you will lead the strategic transformation of our Comprehensive Credit Reporting function by enhancing policy frameworks, technical governance, and operational capability, while providing oversight of data quality and rejected data management to ensure reporting accuracy and mitigate downstream impacts. You will cultivate strong relationships with Credit Reporting Bodies and represent Macquarie at key industry forums to drive strategic industry engagement and influence best practice outcomes. As the Delegated Lending Authority for credit reporting corrections, you will oversee remediation decisions and complex customer escalations to ensure fair and consistent customer outcomes. Additionally, you will lead and develop a high-performing team, empowering them to manage day-to-day operational activities while driving strategic initiatives, continuous improvement, and the ongoing maturity of our function.

What you offer

• 5+ years' leadership experience in a financial services, credit risk, or regulatory reporting role, with a deep expertise in Comprehensive Credit Reporting .
• Domain expertise in the Australian credit reporting landscape, including AFCA best practices, ARCA guidelines, the Privacy Act, and the Principles of Reciprocity and Data Exchange (PRDE).
• A strategic mindset with the ability to elevate operational problems into enterprise-wide governance, data assurance, and remediation strategies.
• Exceptional stakeholder leadership capabilities, with the proven ability to influence cross-functional leads across Technology, Legal, and Operations to execute systemic improvements.
• Experience leading and mentoring teams, fostering a culture of accountability, continuous learning, and customer-centricity.
• A strong balance of working autonomously to drive transformational change while collaborating effectively within a broader risk and compliance ecosystem.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

#J-18808-Ljbffr