Customer Experience Consultant - Full Time

Are you someone who takes pride in delivering great customer experiences? Do you enjoy solving problems and making things easy for customers?

We’re looking for a Customer Service Consultant to join our Brisbane based team on full-time basis. This is your chance to be the voice of the brand, supporting customers across multiple channels and making every interaction count!

Enjoy genuine work-life balance with a maximum 38-hour week, offering flexible scheduling across Monday to Sunday, 7am to 7pmgiving you the freedom to tailor your hours to suit your lifestyle!

What you'll be doing

• Providing personalised support across multiple customer channels, including phone, email, live chat and social media.
• Resolving customer enquiries and complaints efficiently while delivering outstanding service.
• Processing customer transactions, returns, payments and account updates.
• Maintaining accurate records and case notes within our CRM system.
• Working collaboratively with team members to achieve customer satisfaction and performance goals.

What we're looking for

• Previous experience in a customer service, retail or contact centre environment.
• Strong communication and problem-solving skills.
• Excellent time management and attention to detail.
• Confidence working across multiple systems and digital platforms.
• A positive, empathetic and customer-focused approach

What's on offer

• Flexibility: Enjoy hybrid working, a modern office space, and free onsite parking, plus the ability to work flexible hours across a 7am-7pm roster, helping you balance work and life with ease.
• Culture: You’ll be joining a collaborative, supportive culture where people are trusted, ideas are valued and customer experience truly matters.
• Growth: This role offers a strong foundation in customer experience with clear pathways to grow into senior or broader head office opportunities.
• Brand: Be part of a global business with bold plans and a brilliant future.
• Perks: Discounts across our stunning product range & access to our exclusive rewards platform providing discounts and cashback with multiple retailers. Free access to our Employee Assistance Program.

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