Case Support Worker - Nugel

Dandenong, VIC, Australia, 3175

Permanent - Full time

Position: Ongoing, Full Time position (2 roles - 1 to commence immediately and 1 to commence post 1 October 2026)

Location: Dandenong

Salary: Between $80,737 - 85,632 plus super and salary packaging options

Please note: This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Aboriginal and Torres Strait Islander people

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role

The role of the Case Support Worker is to work cooperatively with Nugel case managers and under the direction of the Nugel team leader, to ensure that culturally appropriate court ordered contact is maintained between children and their families. The case support worker will provide transport for children and/or supervision of the contact as required. The case support worker will also undertake a variety of case work and administration tasks under the direction of the case workers or team leader, such as assisting with referrals, making phone calls, researching supports etc.

About You

• Commitment to VACCA's Vision and Aboriginal Cultural Awareness


• Demonstrated understanding of and alignment with VACCA’s values and purpose, with the capacity to champion these internally and externally.


• Proven respect for Aboriginal cultures and societies, commitment to continuous learning, and high awareness of issues impacting Aboriginal communities.


• Child Development, Trauma, and Behavioural Support


• Possesses sound knowledge of child development and trauma, with the ability to engage and support children with behavioural challenges in a culturally safe manner.


• Strong Communication and Confidentiality Skills


• Maintains confidentiality, communicates effectively with children, young people, and families, and demonstrates strong written and conceptual abilities.


• Teamwork, Flexibility, and Emotional Intelligence


• Works well independently and in teams, remains calm under pressure, reflects on personal behaviour, and adapts to varying supervision environments.


• Professionalism and Ongoing Learning


• Shows a commitment to professional development and is knowledgeable about child safety regulations, including the use of child restraints.


• Requirements: Valid Police Check, a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What We Can Offer You

• 5 weeks annual leave


• Access to child protection and VACCA training programs


• Extensive support and training from VACCA’s in house legal service


• A supportive environment that includes comprehensive induction and regular internal supervision


• Professional development and training opportunities


• Attractive salary packaging to increase your take home pay


• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program


• 17.5% loading on annual leave


• Access to agency vehicles for all work-related travel


• Access to Employee support and wellbeing programs


• Paid parental leave after 12 months of ongoing employment


• Opportunity to work and build connection with the Aboriginal Community and culture

Application closes by 21 August 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy.

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