Advice Governance Senior Specialist

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

As an Advice Governance Senior Specialist, you will play a critical role in safeguarding the integrity and transparency of advice fee practices. This role exists to ensure that advice fee deductions are fair, compliant, and in line with trustee obligations-protecting member outcomes while maintaining strong regulatory standards.

You will drive robust governance frameworks and oversee end-to-end processes that enable effective monitoring, review, and continuous improvement of advice fee practices. Acting as a key link between advisers, licensees, and internal stakeholders, you will help ensure that all parties operate within clear, consistent, and compliant standards.

Through leading advice file sampling, investigations, and due diligence activities, you will provide the insight and assurance needed to support confident decision-making by the business and Trustee, while enhancing trust in the organisation's advice ecosystem.

How you'll make an impact

• Lead ongoing investigations into advisers and Licensees via advice file reviews to assist NM Super to provide adequate monitoring and supervision of advice fees deductions.
• Support sampling activities including selection, file requests, follow-ups, conducting file reviews, issuing reports, and leading calibration and remediation processes.
• Lead due diligence activities for adviser and licensee onboarding to assist NM Super to provide adequate oversight when onboarding new adviser and licensees.
• Manage workflows and record keeping for file requests.
• Support maintenance of policies and procedures documents.
• Manage the execution of Annual AFSL Attestation processes
• Manage Advice Fee Exceptions Committee (AFEC), soft Fee cap and Licensee /Operations Forums as required including maintaining appropriate governance in line with the committees Terms of Reference i.e. documentation, minutes, procedures etc.
• Support adhoc requests as need to ensure robust governance of advice fee deductions and adviser and licensee oversight
• Support and provide input to management and Trustee reporting
• Working cross-functionally, recommendation actions and working to improve key processes or controls.
• Assist with regulatory updates as required

What you will bring to the team

Ideally, you will bring the following experiences to this role:

• Minimum 5 years of relevant professional experience in financial services compliance or advice supervision (with a focus on Financial Advisers).
• Previous experience conducting investigations and advice file reviews (SOAs, ROAs).
• Demonstrated working knowledge of sole purpose test and service delivery requirements (explicitly assessed as part of a file review process).
• Possesses and applies a working knowledge of regulatory expectations for the oversight of advice fees, ensuring appropriate identification and assessment of fee-related risks.
• Previous experience writing board papers, packs, agendas and minutes will be highly regarded.
• Strong attention to detail.
• Strong focus on gathering and collating information and evidence.
• Organised and focused on record keeping and register.
• Some knowledge of legislation and regulation for Registered Superannuation Entities.
• Excellent communication and stakeholder management skills
• Relevant qualifications in Financial Planning or related discipline

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

Why we think you'll love working at AMP

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Looking forward to meeting you.

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