Salesforce Technical Lead (Support) FSC Financial Services

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Role Description:

We are seeking a Salesforce Technical Lead to manage application support and enhancement activities for Salesforce platforms within the Financial Services industry. The ideal candidate will lead L2/L3 support teams drive incident resolution mentor technical resources and ensure platform stability and performance. Strong experience in Salesforce development support operations and Financial Services Cloud (FSC) or banking insurance wealth management or lending environments is highly preferred.
Location: Melbourne
Salary:Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

• Lead Salesforce support operations and ensure SLA compliance.
• Act as the technical escalation point for critical incidents and production issues.
• Manage incident problem change and release management activities.
• Lead a team of Salesforce developers administrators and support analysts.
• Drive system enhancements and continuous improvement initiatives.
• Collaborate with business stakeholders to prioritize support and enhancement requests.
• Conduct root cause analysis and implement preventive measures.

Technical Expertise Requirements

• Minimum of 8-10 years of experience in IT with at least 35 years of experience in Salesforce development.
• Strong Salesforce administration and development experience.
• Hands-on expertise in Apex LWC Aura Components and Flows.
• Experience leading L2/L3 application support teams.
• Knowledge of Salesforce integrations using REST and SOAP APIs.
• Understanding of Salesforce security and data governance.
• Experience with ServiceNow Jira or similar ticketing platforms.
• Background in Financial Services Cloud Banking Insurance or Wealth Management domains.

Essential:

• Strong leadership communication and interpersonal skills with the ability to influence stakeholders at all levels.
• Ability to manage multiple priorities adapt to changing business needs and work effectively in a fast-paceddynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time management abilities

ADDITIONAL

• Bachelors degree in business Information Technology or a related field (a Masters degree or relevantcertifications is a plus).
• Salesforce Platform Developer I
• Salesforce Administrator Certification (Preferred)
  

In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1