Principal Technical Account Manager (ISV), ANZ Enterprise Support

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Principal Technical Account Manager to support our customers creative and transformative spirit of innovation across all technologies including Artificial Intelligence Compute Storage Database Data Analytics Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to large Fortune 500 and multi-national organizations.

As a Principal Technical Account Manager you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 10% or more as needed


Key job responsibilities
Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
Explain transformational concepts to executive decision makers and influence their technology strategy
Mentor and role model for your colleagues
Keep your technical skills honed and develop new ones to make strong contributions in the technology community
Develop a passion for educating training and enabling cloud solutions experts for a challenging set of customers and circumstances
Build an understanding of enterprise technology adoption
Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact


A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 10 years of technical engineering experience
- Experience in operational parameters and troubleshooting for four (4) of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Bachelors Degree in Computer Science Math or related discipline required or 11 years of equivalent work experience
- 5 years of customer-facing experience leading IT transformation
- Internal enterprise or external customer-facing experience as a technical lead
- Experience architecting and operating solutions at scale

- 1 years of senior level leadership support or 4 years of Amazon experience
- 10 years of technical specialist design and architecture experience or AWS Professional level certification
- 10 years of technical engineering experience
- Experience in operational parameters and troubleshooting for five (5) or more of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- 3 years leading large technology projects with multiple contributors over many months
- Experience presenting and influencing technology strategy with executives through developers
- Experience managing large scale environments including escalations incident problem and service availability
- Experience working as a technical leader that has personally brought material change to an organization
- Professional oral and written communication skills presenting to an audience containing one or more decision maker(s)
- Professional experience architecting and operating solutions built on AWS and/or other cloud offerings
- Experience in information security and risk management including compliance authentication federation encryption and network security
- Written communication skills including publicly available white papers or other documents
- AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business
- Advanced Degree (MS PhD)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Staff IC

Employment Type : Full-Time
Experience: years
Vacancy: 1