Medical Information Manager (12-Month Fixed-Term Contract)

Job Description

Medical Information Manager (12-Month Fixed-Term Contract)

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Australia, Melbourne

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Hybrid

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Life Cycle

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Safety and Vigilance

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Fixed term

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Medical Information Manager

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Join Commercial Eyes (PLG Group of Companies) for an exciting 12-month fixed-term opportunity and help transform therapeutic innovation into real-world impact across Australia, New Zealand, and the APAC region.

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We're looking for a driven Medical Information Manager to lead project delivery, manage a high-performing MI team, and provide exceptional client service across our growing Medical Information portfolio.

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About the Role

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In this leadership role, you will oversee the operational and strategic management of your assigned Medical Information project portfolio. You will:

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• Lead and coordinate Medical Information project teams to ensure timely, accurate, compliant delivery of client services
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• Act as the primary liaison for clients — managing expectations, providing scientific and strategic guidance, and ensuring ongoing satisfaction
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• Oversee the full lifecycle of client projects, including scoping, proposals, resourcing, execution, reporting, and follow-up
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• Mentor, supervise, and develop MI Associates and Junior Associates, fostering a high-performance team culture
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• Ensure all medical inquiries are handled with accuracy, scientific rigor, and alignment with client SOPs, regulatory requirements, and industry standards
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• Maintain and enhance MI knowledge assets, including standard response documents and databases
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• Ensure timely identification and reporting of adverse events (AEs) and product complaints (PCs) in line with ANZ safety requirements
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• Support internal and external audits and contribute to continuous improvement initiatives
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• Work collaboratively with other business units to enhance service offerings and drive efficiencies
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• Contribute to business development and client retention by identifying opportunities, nurturing relationships, and supporting proposal development
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• Play a key role in operational excellence through process optimization, performance tracking, and quality management activities
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What You Bring

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• Bachelor of Pharmacy or relevant scientific qualification
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• Minimum 5+ years Medical Information experience, including supervisory responsibilities
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• Strong scientific evaluation and communication skills
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• Knowledge of MI systems, QMS, and Australian/NZ safety reporting requirements
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• Excellent project management, problem-solving, and people leadership capabilities
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• Collaborate with some of the brightest minds in access, policy, and strategy
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• Contribute to projects that have real-world impact on patient care
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• Enjoy a flexible, hybrid work model and commitment to work-life balance
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• Join a company that values expertise, purpose, and progress
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