Account Manager

• Own the account-level plan and roadmap, aligning the agency's services to each client's objectives, e-commerce goals and KPIs
• Act as the agency point of contact for clients, building trust through proactive communication and value-driven insights
• Translate client requests and commercial goals into clear, actionable briefs for specialist teams
• Guide, brief and pressure-test plans across agency disciplines
• Oversee end-to-end delivery across accounts, coordinating specialist teams so work is briefed, on time and to scope
• Take ownership of account revenue and retention targets, working with discipline leads on recommendations to grow accounts
• Prepare and present regular weekly and monthly reports summarising progress, insights and takeaways
• Proactively identify barriers to growth, including website UX, checkout flow, offer competitiveness and creative fatigue
• Track account budgets and progress against agreed KPIs and commercial goals
• Collaborate with creative, strategy and specialist teams to ensure outputs meet the brief and client objectives

Requirements

• 3+ years in account management and performance marketing, digital advertising, or a similar role within a digital agency
• Strong track record of managing successful digital advertising campaigns across Google Ads, Meta Ads, TikTok Ads, and Pinterest Ads
• Strong analytical skills to extract insights and optimise campaign performance
• Excellent communication, presentation, and client management skills, with experience engaging senior stakeholders
• Critical and creative thinking with problem-solving skills
• Comfortable juggling multiple accounts in a fast-paced environment
• Strong understanding of the e-commerce landscape and performance strategies
• Alignment with core company values
• Relevant certifications (Google Ads, Meta Blueprint) are a plus but not essential

Core Competencies

Demonstrates expertise in account management and performance marketing, with a strong focus on digital advertising strategies and e-commerce objectives. Capable of delivering actionable insights and managing multiple accounts while ensuring alignment with client goals and KPIs.

Highest-signal resume keywords

• Account Management
• Digital Advertising Campaigns
• Analytical Skills
• Client Management
• E-Commerce Strategies

ATS Optimization Keywords

Hard Skills

• Google Ads
• Meta Ads
• TikTok Ads
• Pinterest Ads
• Campaign Performance Optimization
• Budget Tracking
• KPI Management
• Actionable Briefs
• Proactive Communication
• Performance Marketing

Soft Skills

• Excellent Communication
• Presentation Skills
• Critical Thinking
• Creative Problem-Solving
• Time Management

Certifications & Qualifications

• Google Ads
• Meta Blueprint

Industry Keywords

• E-Commerce
• Digital Agency
• Account Revenue
• Client Objectives
• Stakeholder Engagement

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