Contact Centre Specialist

As our highly valuedContact Centre Specialistbased inSouth Yarra you will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This is a key role in the support we provide to our customers and great opportunity to learn about banking and build the foundation for a long-term career.

This is an opportunity to join our contact centre as a part-time position. There is a possibility for the role to move into a permanent position.

Youll make an impact by:
We provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and services based on the needs of customers.

Do things differently with us
To succeed in this role you will have:

• Ideally you have a strong background in customer service sales or retail within banking or a similar fast paced customer environment where youve been supporting customers with complex solutions or products
• You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.
• You demonstrated the ability to quickly learn and navigate in-house systems and database.
• Ultimately youre a team player with a motivated approach you will be part of a friendly positive environment with great coaching to help achieve success.

Applicants need to be available to work on a rotating roster fromMonday to Friday between 8am to 7pm as well as Saturday between 8am-4pm 4 hours per day.To support you we offer a range of flexible working styles to best fit your life and personal commitments.

Why Great Southern Bank
Whatever your role with us youll be part of a force for good. Were owned by our customers right here in Australia so our success benefits everyday people and families. Working at Great Southern Bank youll also enjoy a range of fantastic benefits some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing offering you study leave a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts insurance home loans and more!

Imagine working for a bank that truly helps people. You can.

QuestionsPlease contact our Talent and Experience Partner Jack Hay at

At Great Southern Bank were building a workplace where everyone belongs. We value diverse backgrounds cultures abilities and experiences - including Aboriginal and Torres Strait Islander peoples veterans people with disability and the LGBTQ community - because it makes us stronger for our people customers and communities. Through flexible working collaboration and fair inclusive decision-making we empower our people to do their best every day.

Wemove with purpose are curious about whats next remain focused on whatmatters most and are always ready to find smarter ways to help our customersand communities thrive. Our people bring energy and initiative to afast-changing environment making thoughtful decisions that balance doing goodfor our customers with driving sustainable success for our business. If youenjoy working in a place where priorities evolve ideas are valued and everyaction contributes to something bigger youll feel right at home here at GreatSouthern Bank.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1