Client Service Officer - Client Support

Job Description

The Opportunity

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At Shine Lawyers, we champion better justice for our clients and as a full timeClient Service Officer, that starts with you.

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Working across a range of either class actions or personal injury matters, you'll have the privilege of being the gateway to help new clients secure the justice they deserve. You'll do this by responding to both inbound and outbound enquiries from potential clients who are eager to progress their matter with us.

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You'll have the flexibility to achieve a strong work life balance, with four days working from home, and one connection day in the Brisbane CBD office per week. This role also operates across a rotating roster, with the first shift starting at 7am and the last shift finishing at 7pm.

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With empathy, adaptability and initiative, you will be a true champion of our clients by:

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• Focusing on providing an exceptional client experience, in responding to enquiries both over the phone and in writing (email, social media, website chat, to name a few).
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• Creating a safe and empathetic space for clients to share their vulnerable experiences that have brought them to be speaking to us.
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• Using curiosity and active listening to interpret the needs of clients, to assist them on their journey to seeking compensation.
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• Using your strong relationships with the legal teams to ensure our new clients are booked in for initial meetings with them.
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What you'll bring

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• You'll have come from a background working within a complex client focussed environment, ideally handing the enquiries of those who are facing trauma or health concerns.
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• You'll be well equipped to multi-task across multiple systems in a fast-paced environment.
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• You'll bring an eagerness to provide the upmost care in handling clients' sensitive and often complex matters.
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• You'll recognise and value the importance of your role in being the gateway to support for clients.
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• The ability to work a 38 hour per week, on a rotating roster between the hours of 7am and 7pm.
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Shine Lawyers: Your calling to right wrong.

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At Shine, purpose really matters.

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• It's our clients, who summon the courage to stand up to injustice.
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• It's the communities we are part of and support every day.
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• It's our team, who champion what's right and make this place what it is.
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And together, we've created a place for you to thrive.

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We've been standing up for the rights of everyday Australians for more than 50 years. We've achieved a lot but you'll find no airs and graces here. We're humble yet relentless. We don't pretend to be anything other than ourselves.

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Here are some of the things we hope you'll love about working with us:

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• Connect and be you:Get the flexibility and benefits you need, and work with truly authentic people. We'll provide you with the tech and support to do your best work from home or the office. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.
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• Challenge and be challenged:We're not here for "easy". We want you to take your place at Shine and make a real impact. Question and challenge - that's how we grow.
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• Achieve and grow:Start your Shine journey with our in-house learning programs, where you'll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond.
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Excited to join us and stand up to injustice?

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As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.

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We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you'll put your best self forward while righting wrong for our clients. We're passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.