Company Description
Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!
Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless
Job Description
Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.
Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.
Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.
Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.
Ensure strong cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.
Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.
Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.
Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.
Qualifications
Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorhip.
Additional Information
Benefits and Perks
Apply today to start a conversation and see where your Accor career can take you!
***We are unable to provide sponsorship for this role, so Australian working rights are required.
Reservations Manager • Albert Park, VIC, AU
Crown Resorts Limited is seeking an experienced professional to manage and develop a portfolio of premium guests in Melbourne.You will build long-term relationships that drive loyalty, visitation, ... Show more
A leading sports recruitment firm is seeking a Ticketing Manager to oversee ticketing operations for major rugby events.The role involves collaborating with high-profile stakeholders, managing even... Show more
A hospitality group in Melbourne is seeking an experienced Operations Manager to oversee the day-to-day operations of a busy hotel venue.This full-time role includes managing staff, controlling cos... Show more
A leading luxury brand is seeking a Store Manager for its Melbourne boutique.The role involves providing leadership, overseeing operations, and building client relationships.Ideal candidates will h... Show more
We’re Hiring: Client Success Manager, Private Events - Part Time Position (SYD/MELB).Are you passionate about fostering strong relationships, delivering exceptional executive experiences, and ensur... Show more
This role will suit an experienced hospitality professional, confident in leading a team of professionalsin a vibrant and highly energetic work environment.Get that work-life balance you have been ... Show more
A leading tourism company in Melbourne is seeking an experienced Operations Manager for their Touring division.You will be responsible for overseeing daily operations, managing staff, and ensuring ... Show more
A leading tourism company in Victoria is seeking a part-time Reservations & Trade Coordinator.The role emphasizes converting enquiries into confirmed bookings for hot air balloon flights and suppor... Show more
Be among the first 25 applicants.Love travel and passionate about all things aviation.At Jetstar, you get to takeoff at work, and in life.Jetstar's transformation towards digital retailing is power... Show more
Lead unforgettable sporting experiences with Netball Victoria and the Melbourne Vixens.Are you ready to bring your event and operations expertise to make impact? Looking for an energetic and experi... Show more
BOUNCE is seeking a Venue Manager to lead a thriving Victorian venue, guiding a passionate team and delivering unforgettable guest experiences.Reporting to the Area Manager, you’ll drive venue perf... Show more
A travel service company in Melbourne is seeking a Customer Service Representative to assist customers with travel inquiries and booking support.The ideal candidate should possess strong communicat... Show more
At Hyatt, we believe in making people feel at home wherever they are in the world.We turn jobs into careers, encounters into experiences and trips into journeys.Join a team that is making travel mo... Show more
Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov... Show more
Be among the first 25 applicants.S and Payments platform created with the demands of the hospitality sector in mind.Our solutions help venues offer faster, smarter service, from fixed and mobile P.... Show more
A leading action-adventure entertainment company is seeking a Venue Manager in Victoria, Australia.In this role, you will lead a vibrant team, ensuring exceptional customer experiences while drivin... Show more
Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.Our guests and our team are at the heart of everything we do.We provide gracious and dependable hospitality, acros... Show more
Park Hyatt Melbourne is seeking an Events Service Manager responsible for running the Events Service department efficiently according to Hyatt's brand standards.You will supervise daily operations,... Show more
EVT, and being a part of EVT means believing in changing the game.Why? Because no one wants ordinary.If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've c... Show more
Lancemore Lindenderry Red Hill.Lancemore Lindenderry Red Hill is seeking an experienced and passionate Food & Beverage Manager to lead one of the Mornington Peninsula’s most recognised boutique... Show more
