Branch Service Manager

• A culture designed to help you grow
• Career Progression Opportunity
• Salary Super Bonus TMHA Perks & Benefits

Key Duties & Responsibilities:

• Responsible for the management direction and leadership of the entire Branch Service
• Manage and oversee the operations within the field service and workshop
• Provide support and leadership to ensure a level of service that meets and exceeds internal and external customer expectations.
• Ensure the profitability of your department by being proactive and monitoring expenses all training marketing & travel expenses. Ensure these are within budget and that all service employees adhere to TMHA policies and procedures in this regard.
• Ensure monthly budgets are effectively managed within Field Service and Workshop
• Support the Branch Manager in managing and expanding the customer portfolio of the
• Manage the dispute resolution process within the service departments and escalate to appropriately when necessary.
• Prepare various reports and presentations for senior management when
• Ensure the Field Service Controllers Field Service Technicians and Team Leaders work together efficiently and effectively to meet targets and customer needs.
• Maintain work in progress documentation ensuring agreed countermeasures meet
• Plan and coordinate technicians training calendar to improve the skills of the service
• Provide visible leadership which supports and encourages individual and team accountability initiative for safe behaviour and fosters a culture where working safely is an inherent part of the
• Ensure all WHS legislative and management system requirements are implemented within Workshop and Field Service.
• Ensure the implementation and achievement of the health safety rehabilitation workers compensation and risk management goals for Workshop and Field Service.
• In conjunction with department managers and the HR Team be responsible for the recruitment of new team members.
• Responsible for the management of warranty costs and ensure all TMHA policies and procedures are followed.
• Ensure effective management of service issues and any customer

Skills and Experience:

• Trade Qualification Heavy Plant Motor Mechanic auto electrics or similar/relevant.
• Certificate III in Leadership & Management
• Comprehensive product knowledge with the ability to provide technical explanations
• Management and supervisory experience within service operations. Strong leadership and management skills.
• Proven experience with dispute resolution and dealing with performance
• Experience in presenting and reporting information to Senior
• Experience in mentoring and guiding teams to achieve
• Experience in the completion of WHS
• Excellent oral and written communication
• Proactive shows initiative with an ability to teach and motivate
• Strong ability to negotiate with internal and external customers at all levels; ability to liaise with various stakeholders across all levels of the business.
• Effective organisational and time management
• Demonstrated computer literacy experience utilising business software applications and service operations components of ERP system.

Our Commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate you will be provided with the required training support and development to further expand on your existing knowledge.

How to Apply:

If youre ready to take the next step in your career seize this rare opportunity and apply now. Please submit your application with a current CV via the Job Vacancies page on our Intranet: Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1