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Client Services Co-Ordinator

Aboriginal And Torres Strait Islander Legal ServiceBrisbane, Australia

3 days ago

Job description

About us - read more

ATSILS is a not-for-profit, community-based organisation that delivers

innovative, professional criminal, civil and family law services to Aboriginal

and Torres Strait Islander clients throughout Queensland.

We are 50 years old, and have 300 staff including a specialist Through Care

service to complement our legal services. We are fully government funded, and

this Admin role is tied to ongoing funding, currently set to 30 June 2025. Opportunity

In addition

to working in a dynamic office environment, opportunity also exists when core

duties are mastered, to proceed further in Administration and Court Support

Officer work.

You will also

have the opportunity to develop networks within and outside the organisation to

assist in the efficient and seamless delivery of our services to our clients

and their families.

Selection Criteria

ESSENTIAL CRITERIA (6)

1. Values
alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.
2. Qualifications
Certificate III in Business / Customer Service : or

equivalent is essential. Experience in

providing services to Aboriginal and Torres Strait Islander clients and

families is highly regarded.

3. Client service and data management

have the capacity to provide a friendly, culturally competent service at Reception and being thorough in completing multiple tasks. Also have a positive and helpful approach to compliance, safety and security. Ability to show initiative and to prioritise competing responsibilities is well regarded.

5. Experience

in providing practical operational support, including dealing with clients, visitors, service providers, incoming and outgoing calls, mail, ordering and monitoring supplies and phone use, arranging repairs and cleaning services.

6. Identification, security and safety

a willingness to

undergo a Criminal Record Check to

achieve a National

may be required to disclose misconduct (criminal convictions, prosecution

investigations etc.,) that prevent an ATSILS Security Clearance in relation to

prepared to consent to a Criminal History Check being conducted (if requested).

A criminal history does not automatically preclude selection for interview. A

preliminary check can be discussed with the Human Resources Manager after a

be an Aboriginal and / or Torres Strait Islander person who both identifies and is recognised as such within the

community from which he or she originates or currently resides; ATSILS claims exemption under the Queensland Anti-Discrimination Act, Sections

25 (Genuine Occupational Requirement) and 104 (Welfare) in the identification

of this role for Aboriginal and Torres Strait Islander employees.

DESIRABLE CRITERIA (4)

1. Current First Aid Certificate,

Workplace Health and Safety Representative training or Emergency Services

qualifications;

2. Database entry and reporting

skills highly regarded;

3. Further q ualifications or current enrolment in applicable tertiary courses;

4. Experience in an Aboriginal and / or Torres Strait

Islander service.

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Service Coordinator • Brisbane, Australia