Who is Shift?
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.
About the role:
As a Customer Service Team Lead, you will oversee a small team of Customer Service Officers, providing coaching, guidance, and support to ensure team members deliver exceptional customer service. You will continue to be hands-on with complex customer cases, escalations, and operational requests, ensuring smooth onboarding and support after finance products are established.
What you’ll do:
Drive a collaborative and supportive team culture, allocating workloads and creating fair rosters
Empower your team through inclusive training, coaching, and actionable feedback
Tackle critical escalations and handle sensitive customer situations with empathy and skill
Coach and inspire your team to deliver standout service every day
Connect directly with customers via inbound calls as part of a shared team schedule
Ensure everyone’s work aligns with quality standards, processes, and key targets
Champion compliant and efficient operational processes
Track performance data and lead continual improvements
Guide your team through new process and system rollouts
Share team insights and performances with management
Build and nurture a high-performing, diverse team environment
What you'll bring:
Strong relationship-building skills and the ability to work well with different people
Confidence explaining and positioning products in a way that makes sense to customers
Calm, clear decision-making, even under pressure
A data-driven mindset, using insights to guide action
Comfort using everyday tools and technology
The ability to motivate, support, and collaborate with others
Solid experience working with customers, brokers, and stakeholders
Negotiation and sales skills with a customer-first approach
Quick problem-solving and practical judgement, including around credit decisions
Experience in lending, credit, onboarding, or financial services sales, with a strong focus on customer outcomes
#LI-SA1
Key benefits:
Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
#LI-Hybrid
Customer Service - Team Lead • Sydney, NSW, AU
Are you passionate about health and wellness? Do you thrive in a fast-paced office environment where outstanding customer service and efficient administration go hand in hand? We're looking for a C... Show more
OTE $80,000–$100,000 | Uncapped Commissions.Join a Fun, Driven & Supportive Team in Brookvale.Unique Recruitment Service Supporting Small Businesses .Due to continued growth and success, we’re... Show more
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®.As the lo... Show more
Park Hyatt Sydney is recruiting for a professional .Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.Located among the world’s premier c... Show more
Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty.We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our m... Show more
If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more
Are you ready to be a big part of something big?.At carsales, we’re all about making buying and selling a great experience.Since 1997, we’ve been evolving with the new economy to help people choose... Show more
Full time in office, Macquarie Park location, with on-site parking and close to transport.Join a leading global organisation operating within the consumer product goods sector, supporting a diverse... Show more
About the job Oracle Tech Lead.Were never just satisfied with how things are because we know how things could be.And its our expert Technology team who forge ahead every day to make those what ifs... Show more
Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery.Based in the same complex as The Grounds, Alexandria, we specialise in commercia... Show more
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can prosper.We supp... Show more
The opportunity to join our team.Fixed term contract until 30 June 2027, with the posibility for extension.At Insignia Financial, we are evolving our Wrap platform to deliver greater flexibility, r... Show more
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies.While our companies are diverse, three similarities bind us:.We exist to create lasting, posit... Show more
Civil Project Technical Lead/Team Lead, Buildings - ( 260000DE ).Stantec are currently involved in some of Sydney’s largest and exciting projects within a variety of industries and sectors includin... Show more
Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live.Today, we lead with purpose creating elevated... Show more
TOMRA: Where Innovation Meets Impact.At TOMRA, we’re not just recycling - we’re reinventing it.Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and ... Show more
The Security Group is responsible for protecting Canva systems and data from information security threats.The group runs programs across Application Security, Risk Management, Enterprise Security, ... Show more
Tier 1 global Wealth Management Advisory firm is seeking an experienced candidate to manage a team of Client Services and Operations staff and provide front office and risk support to the business ... Show more
Estimating opportuntiy, leading a small team.Permanent opportunity with career growth.Emu Plains location with a generous salary on offer.Join a well-established and respected industry operator del... Show more
Clinical Podiatrist Team Leader.Competitive salary offer (depending on experience) + benefits.Naremburn, Mosman and Maroubra.Our client has been proudly serving the community since 2013.With a stro... Show more
