Principal Client Manager

Job Description

We are seeking a talented individual to join our MMB Global Benefits Management team. This role will be based in Sydney or Melbourne. This role will require you to work with both our, and our client's network of overseas offices with hybrid working arrangements available.

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This is a senior opportunity to help shape and grow a developing team supporting multinational clients across Asia and Pacific. You will lead complex client relationships, provide strategic guidance on employee health and benefits, and contribute to the direction of client service, team development and business growth. The role suits someone who can operate with judgement, influence senior stakeholders and bring a commercial, solutions-focused approach.

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We will count on you to:

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• Lead a portfolio of multinational clients as the primary client relationship contact
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• Provide strategic advice on: employee health and benefits, global benefits programme design including global benefits financing advice (on pooling / captives) and client service issues
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• Manage senior stakeholder relationships, client escalations and delivery across internal and external teams
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• Review renewal documents, claims trends and market information to support informed client decisions
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• Contribute to business expansion activity, client onboarding and the development of account strategies
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• Shape team ways of working, mentor junior colleagues and support continuous improvement
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• Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market
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• Work autonomously and flexibly within a geographically diverse team across multiple time zones
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• Support the commercial team's pursuit of new clients
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What you need to have:

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• Advanced industry experience
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• Proven experience managing complex client relationships and senior stakeholder expectations
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• A demonstrable ability to support new and expanded growth targets
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• Experience supporting business development and client growth activity
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• Well-developed project management, organisational and prioritisation skills
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• Strong self-starter, fast learner, quality conscious, committed to deadlines
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• Demonstrated analytical capability with confidence using MS Word, PowerPoint and Excel
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• Relevant tertiary degree
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What makes you stand out:

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• Experience leading operational or process improvement initiatives. Applicants who can demonstrate strong AI literacy will be highly regarded
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• Experience in broking (health/life/disability insurances), multinational insurance program management or rewards & benefits consulting experience will be highly regarded
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• Exposure to regional or global client environments across borders
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• A deep understanding of people risks, rewards & benefits consulting, benefits technology or healthcare will be highly regarded
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• Applicants who are ANZIIF Tier 1 compliant will be highly regarded
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Why join our team:

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• We help you be your best through professional development opportunities, interesting work and supportive leaders
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• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
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• Our international scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
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Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

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Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

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Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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