Customer Service Officer - Mt Isa, QLD
The Role
We're looking for a proactive and customer-focused Customer Service Officer to join our Mt Isa Branch team!
This is a sales-focused role where you'll build relationships with customers, provide product guidance, and deliver exceptional service across both trade and industrial environments. Creating a great customer service experience, your ability to understand their requirements, recommend suitable solutions, and create a positive customer experience will be key to your success.
If you enjoy working with people, solving problems, and being part of a small, close-knit team, we'd love to hear from you!
This is a full- time permanent opportunity.
What You'll Be Doing
- Provide outstanding customer service and sales support to trade and industrial customers
- Build strong relationships with both business and retail customers, identifying opportunities to add value
- Assist customers with product enquiries, quotations, and solution-based recommendations
- Process sales transactions and support customers throughout their purchasing journey
- Support stock replenishment, inventory management, and merchandising activities
- Operate a forklift safely to move and manage stock as required
- Identify and elevate customer or operational issues when required
Our Ideal Candidate Will Have
- Experience in industrial sales , customer service, and/or a similar capacity
- Strong communication and relationship-building skills with a customer-first mindset
- A proactive, reliable, and team-oriented approach
- A current Forklift Licence (LF) is preferred
- Experience working with industrial, safety, maintenance, or trade products is an advantage
- Values and integrity aligned with Blackwoods
What's In It For You
- Competitive salary, incentives, and Wesfarmers share plans
- Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands
- Free OnePass subscription
- Ongoing training and career development opportunities
- Guaranteed hours, annual leave, and sick leave (full-time position)
- Team events, recognition programs, and rewards
- Employee Assistance Program for wellbeing, financial, and legal support
- Refer-a-Friend bonus of up to $2,000
- Option to purchase additional annual leave
- Generous paid parental leave
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTIQ+ community, and people with disabilities.
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