Manager on Duty - Southport
Meriton Suites • Gold Coast, QLD, AU
1 day ago
Job description
Job Description
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Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.
About the Role \n
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities \n
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- Manage and develop the Front Office team to drive service excellence. \n
- Manage the guest arrival and departure experience. \n
- Monitor room allocations. \n
- Ensuring daily and nightly front desk tasks are actioned and completed. \n
- Ensure Meriton Suites standards, policies and procedures are adhered to. \n
- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained. \n
- Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships. \n
To be successful in this role you will have \n
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- Similar experience in a 4-star or 5-star hotel. \n
- Working knowledge of a Property Management System preferably Guest Centrix or similar. \n
- A passion for the hospitality industry. \n
- Impeccable grooming and presentation. \n
- Ability to drive a strong team culture. \n
- First Aid certificate or ability to gain. \n
- Full availability to work a 7-day rotating roster. \n
Why Meriton Suites? \n
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- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally \n
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne \n
- ‘Merit Academy’ our online training platform to further develop your skills and knowledge \n
- Paid Parental leave \n
- Access to Employee Assistance Program (EAP) to provide professional and personal advice \n
- Friends and Family discounts \n
- Team activities and social events \n
- Induction program for all new starters \n
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