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NGARE EMPLOYMENT SOLUTIONS PTY LTD
Front Desk Engagement OfficerNGARE EMPLOYMENT SOLUTIONS PTY LTD • Sydney, NSW, AU
Front Desk Engagement Officer

Front Desk Engagement Officer

NGARE EMPLOYMENT SOLUTIONS PTY LTD • Sydney, NSW, AU
8 days ago
Job description

Job Description

At My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team.

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This is a fast-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.

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We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.

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This is a full-time onsite role in our office in Revesby, NSW.

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The Role

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As a Front Desk Engagement Officer, you will:

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  • Manage a high volume of inbound calls and enquiries
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  • Professionally triage and direct calls to the appropriate departments
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  • Support clients, carers, families, and stakeholders with warmth and professionalism
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  • Handle urgent and sensitive matters calmly and efficiently
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  • Welcome visitors and support front-of-house operations
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  • Monitor shared inboxes and assist with administrative support
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  • Liaise closely with operational and clinical teams
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  • Maintain accurate records and communication notes
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  • Deliver a premium customer experience at every interaction
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What We're Looking For

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  • Previous experience in customer service, reception, contact centre, or phone-based support roles
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  • Exceptional communication and interpersonal skills
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  • Ability to multitask and manage competing priorities
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  • Strong problem-solving and organisational skills
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  • A calm, professional, and friendly approach under pressure
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  • High attention to detail and confidence using multiple systems
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  • Experience within aged care, healthcare, NDIS, or community services is highly regarded
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Why Join Us?

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  • Join one of Australia's fastest-growing aged care and disability providers
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  • Work from our newly refurbished Sydney Olympic Park head office
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  • Supportive and energetic team culture
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  • Genuine career progression opportunities
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  • Team events, Friday lunches, and a vibrant office environment
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  • Be part of an organisation making a real difference in people's lives
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This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.

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18 August 2026Sydney Olympic Park New South Wales, AustraliaFull TimeHealthcare & MedicalOther

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Front Desk Engagement Officer • Sydney, NSW, AU

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