Patient Services Officer

Job Description

Emergency Department

\n

Permanent Part-Time (32 Hours Per Fortnight) & Casual Opportunities Available

\n

\n
• Salary Classification Administration Officer Level 3 (Yr 1-2)
\n
• Remuneration: $37.28 - $38.44 per hour + superannuation + annual leave loading + salary packaging options
\n
• Newcastle, NSW, Australia
\n
• Permanent
\n
• Closing on: Sep 27 2026
\n

\n

Position Description

\n

Patient Services Officer

\n

Emergency Department

\n

Permanent Part-Time (32 Hours Per Fortnight) & Casual Opportunities Available

\n

Calvary Mater Newcastle

\n

\n
• Salary Classification Administration Officer Level 3 (Yr 1-2)
\n
• Remuneration: $37.28 - $38.44 per hour + superannuation + annual leave loading + salary packaging options
\n

\n

About The Role

\n

The Patient Services Officer is responsible for providing courteous, effective and efficient patient support services. This includes running and correcting SDPR reports, patient transport bookings, handling telephone inquiries, providing general clerical support for the clinical team as requested.

\n

Key Responsibilities

\n

\n
• Maintain patient medical records to ensure correct data entry
\n
• Provide accurate, timely clerical support for Clinical Nursing Unit Manager and clinical team
\n
• Receive incoming telephone calls. Redirect calls, take and record messages for staff, follow through as necessary
\n

\n

What You Bring

\n

\n
• Demonstrated knowledge of medical terminology
\n
• Demonstrated communication, organisational and interpersonal skills with an excellent telephone manner
\n
• Demonstrated ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity
\n
• Experience with SDPR and/or Patient Administration Systems
\n
• Commitment to maintain confidentiality and exercise discretion
\n
• Demonstrated commitment to own personal and professional development including update of software application knowledge
\n
• Commitment to the Mission, Vision and Values of Calvary and the ability and desire to uphold these at all times
\n

\n

Why you will love working with us

\n

Calvary Mater is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Our health services and clinics including Palliative Care, Coronary Care and Cardiology, Surgery, Intensive Care, General Medicine, Research and 24/7 Emergency Care.

\n

We are a world class leader in research in oncology, toxicology, psychiatry and palliative care research. Our researchers work in partnership with our nurses, clinicians and patients, as well as universities, affiliated organisations and charities, both locally and globally.

\n

We work together to be a source of healing, hope and nurturing to the people and communities we serve. As we work, our values are visible in how we act and treat each other. We care for our people by providing a safe, equitable, inclusive and welcoming work environment that respects each individual and their contribution to our purpose of 'Being for Others'.

\n

In addition to an enriching work environment, our staff benefit from:

\n

\n
• On-site parking
\n
• Up to $15,900 in salary packaging options plus extra savings with meal entertainment packaging and novated car leasing
\n
• Fitness Passport and Employee Assistance Program
\n
• Gender neutral parental leave
\n
• Leave entitlement balances transfer for NSW Health employees
\n

\n

For further information about this role please contact Acting Nurse Unit Manager Emergency Medicine Stephanie. Duke@health.nsw.gov.au

\n

This role requires the successful applicant to:

\n

\n
• Have unlimited working rights in Australia
\n
• Successfully complete pre-employment checks including reference checks, work rights, criminal history check and WWCC checks to ensure suitability for the role
\n
• Provide evidence of immunisation as required for the role (this is a Category A role)
\n