Claims Coordinator

Job Description

Claims Coordinator | Permanent, Full-time | Brisbane CBD

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Your new company Your new company is a well-established organisation operating within the insurance repairs and property restoration sector. With a strong presence across the market, they are known for delivering high-quality outcomes, exceptional customer experiences and tailored solutions for residential property claims. Due to continued growth, they are seeking a motivated and customer-focused Claims Administrator to join their collaborative Brisbane team.

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Your new role

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As a Customer Claims Administrator, you will act as a key point of contact for customers, insurers and internal stakeholders throughout the claims and restoration process. Working within a fast-paced environment, you will coordinate multiple tasks, maintain accurate records and provide timely updates to ensure a seamless customer experience.

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Key responsibilities

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• Coordinating and monitoring residential claims from lodgement through to completion
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• Providing customers with updates and responding to enquiries via phone and email
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• Maintaining accurate records across internal systems and client platforms
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• Liaising with contractors, insurers and internal teams to facilitate outcomes
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• Managing a high volume of inbound and outbound communications
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• Assisting with issue resolution and escalating matters where appropriate
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• Supporting team performance goals and contributing to a positive workplace culture
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What you'll need to succeed

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To be successful in this role, you'll be a confident communicator with a genuine passion for customer service and administration.

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You will also bring

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• Previous experience within administration, coordination or customer service
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• Strong organisational skills with the ability to manage competing priorities
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• Excellent verbal and written communication skills
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• The ability to build rapport with a broad range of stakeholders
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• A proactive and solution-oriented mindset
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• Strong attention to detail and ability to follow established processes
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• Comfortable working independently whilst contributing to a team environment
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• Experience within insurance, construction, property or trades-based industries will be highly regarded
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What you'll get in return

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In return, you'll join a supportive and growing business that genuinely values its people and invests in their development. Benefits include:

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• Comprehensive training and onboarding
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• Clear pathways for career growth and progression
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• Modern office environment located in Brisbane's inner-city fringe
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• Supportive leadership and collaborative team culture
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• Ongoing professional development opportunities
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• Employee wellbeing initiatives and recognition programs
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• Social events and team-building activities throughout the year
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