Administration Officer Level 3 Outpatients Department

Job Description

Western Sydney Local Health District

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Reference number: REQ676958

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Occupation: Administration and Clerical

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Work type: Part-Time

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Location: Sydney - Greater West

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Salary Information: $71072.43 - $73287.41

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Closing date: 02 September 2026 at 11:59pm

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• Join a leading tertiary hospital outpatient service
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• Build your career in healthcare administration
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• Work in a supportive, customer-focused team
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Manage appointments, patient registrations and clinic administration while delivering outstanding customer service in a busy outpatient environment.

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Employment Type: Permanent Part Time

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Position Classification: Administration Officer Level 3

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Remuneration: $37.27 - $38.44 per hour

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Hours Per Week: 32

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Location: Westmead Hospital

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Where you'll be working

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Westmead Hospital is one of Australia's largest major referral hospitals, delivering world-class healthcare, education and research. The University Clinic (Outpatients) is a fast-paced service that supports a diverse patient population and values teamwork, professionalism and exceptional patient experiences.

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As part of Western Sydney Local Health District, you'll join a collaborative administration team dedicated to delivering efficient, high-quality outpatient services.

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• Work within a large and respected tertiary hospital.
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• Join a friendly and supportive clerical team.
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• Be part of a service focused on patient-centred care.
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• Access learning and development opportunities across NSW Health.
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• Contribute to continuous improvement and service excellence.
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• Wellbeing Initiatives including an On-site gym, cafes, and green spaces.
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What you'll be doing

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As the Administration Officer in this dynamic role, you will provide high-level clerical, reception and customer service support to ensure the smooth day-to-day operation of outpatient clinics.

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In this role you will be required to:

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• Manage patient appointments, registrations, waitlists and clinic bookings.
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• Provide professional reception services and respond to patient and stakeholder enquiries.
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• Support Medicare bulk billing and revenue-related administrative processes.
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• Coordinate administrative systems, records and office communications in line with LHD policies.
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• Contribute to service improvement, accreditation activities and training of administration staff as required.
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Selection Criteria

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• Proven extensive clerical experience in a busy reception/customer service position.
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• Evidence of high level verbal and written communication skills with excellent interpersonal skills
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• Ability to work independently and also as part of a multidisciplinary team
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• Expertise in computer skills, proficiency in the use of Microsoft Office and Client/Patient Management Systems
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• Proven high level organisational skills including the ability to problem solve, prioritise workload, multi-task and meet deadlines
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• Demonstrated ability to identify issues of relevance, sensitivity and confidentiality and knowing when to escape matters of importance and/or urgency.
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Requisition ID: REQ676958

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Applications Close: 2 September 2026

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People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

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Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

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Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

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Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)

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