Systems Integration Team Lead (Sydney/Melbourne)

Position Summary

As our Software Integration Team Lead, you will play a key role in designing, implementing, and supporting software and IT solutions within complex hospital enterprise environments. As a senior technical expert, you will lead the integration of STERIS information management and operating room technologies—including RealView, SAFE, ReadyTracker, Clarity, video conferencing, and streaming solutions—helping healthcare customers achieve seamless and reliable system performance.

You will work closely with hospital IT teams to configure, deploy, monitor, and support software solutions across both Windows and Linux environments, ensuring successful integration with existing infrastructure, cybersecurity requirements, and clinical workflows. Leveraging your expertise in healthcare IT, you will troubleshoot complex technical issues, provide Tier 2 support, and guide customers through best practices for system implementation and optimization.

In this role, you will also develop scripts and automation tools to improve implementation efficiency and enhance the customer experience. You will collaborate on product testing, evaluate new features, document technical solutions, and provide training and guidance to users when needed. Your knowledge of EMR systems, HL7, PACS, VNA, OR Integration platforms, and healthcare compliance requirements will be critical in delivering innovative and effective solutions that support better patient care.

What You Will Do

• Integrates the most advanced software and IT solutions for hospital enterprise network environments.
• Configures, installs, monitors, and supports multiple Customer facilities that are using STERIS Enterprise Software products.
• Writes and modifies software, scripts, and other code to enable deployment of enterprise-wide software products.
• Deploys and consults on IT security (CyberSecurity) standards in development and deployment at facilities
• Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA, EMRs, HL7, PACS, and VNAs.
• Resolves Tier 2 (Advanced) support and IT issues.
• Manages full software integration projects with Customer, internal, and external partners.
• Directs onsite training for technical and clinical staff members.
• Develops and maintains software implementation and support documentation.
• Tests and evaluates new STERIS software and features.
• Consults with Customers on selection of hardware and software products.
• Provide first line and advanced application support via phone and e-mail including troubleshooting support issues and assisting customers
• Working directly with Customers and internal team members, collects, analyzes, and summarizes software bugs, development issues, and service issues.
• Mentor and train Software Integration Specialists.
• Work closely with hospital IT to set up and support VPN connections
• Work closely with hospital IT to set up and support hospital video conference and streaming deployments
• Proactively become an expert user of the STERIS information management products so that he/she can provide excellent support to customers
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Assemble, install and configure computers, networks and indoor location systems in hospitals, if required.

The Experience, Skills And Abilities Needed

• Bachelor’s degree in Information Systems, Computer Science, Software Engineering, IT, or related field.
• Experience in technical support, systems administration, or complex AV/IT solutions.
• Strong networking knowledge (TCP/IP, packet analysis); CCNA, CCENT, or Network+ preferred.
• Experience supporting Windows and Linux server environments.
• Hands-on experience with computer hardware, software, network, and peripheral device configuration.
• Proficiency in troubleshooting, systems support, and customer-facing technical support.
• Knowledge of IP-based video conferencing, streaming technologies, and IT deployments.
• Experience with SQL databases, cybersecurity, and web technologies.
• Healthcare IT experience, including EMR, medical imaging, operating room workflows, and regulatory compliance (HIPAA/TGA), is highly desirable.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused, proactive problem solver with excellent interpersonal skills.
• Project management experience and healthcare industry knowledge are advantageous.

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS strives to be an Equal Opportunity Employer.

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