Senior Business Analyst

Job Description

Build your career and Australia's future.

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Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.

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We have an exciting opportunity at nbn, as the Senior Business Analyst, reporting to the Executive Manager, RSP Technology Success.

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A bit about your role

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The Business Analyst works within the SEO Customer & Products RSPE Portfolio Team to manage end‐to‐end requirements for nbn and RSP-led initiatives focused on improving RSP experience and interactions.

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The role requires strong telco business analysis expertise, understanding of connect and assure processes, RSP channels, and scaled agile practices.

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Key responsibilities include engaging stakeholders, eliciting and maintaining requirements, translating business needs into capabilities and epics, supporting roadmap development, collaborating closely with RSPs, product owners, architects, and delivery teams, and contributing to planning, testing, and release readiness.

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The position regularly interfaces with senior leaders across nbn and RSPs to ensure technology and processes effectively support shared business goals.

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A bit about you

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The ideal candidate will have extensive experience working on OSS/BSS solutions in the telecommunications sector.

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They bring strong domain knowledge, including experience with major network or technology rollout projects, nbn platforms such as Salesforce, Portals, Comptel, Remedy and APIs, as well as expertise in carrier‐grade Ethernet, VDSL and GPON technologies.

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The role also requires solid agile and scaled‐agile development experience, along with strong communication, facilitation, coaching and stakeholder engagement skills, supported by a pragmatic and practical approach to business collaboration.

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Life at nbn

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To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

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A more inclusive working world

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nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee‐led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

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If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility‐related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

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Where to from here?

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

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Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

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Please note that this is permanent full-time opportunity and applications for this role will close at midnight, Sunday 1st of March 2026.