Senior Manager Breach Management

• Location 727 Collins Street,Docklands, VIC, 3008,Australia
• Job Category Professional
• Employee Type Temporary (TEMP)

Description

The role

We're looking for a switched-on breach management pro to join our Group Compliance team for a 15 month secondment . This isn't just a box-ticking role, you'll be working closely with our Senior Manager Breach Management to make sure we're on top of our game when it comes to identifying, assessing, and reporting potential breaches across Auto & General.

You'll be the go-to expert who helps us navigate complex compliance obligations, spot trends before they become problems, and work with teams across the business to keep us (and our customers) protected. If you love diving into the detail while keeping the big picture in mind, this could be your perfect fit.

What You'll Actually Be Doing

This role sits right at the heart of compliance, where you'll be making sure breaches are managed properly, reported on time, and that we're constantly learning and improving. Here's what that looks like day-to-day:

• Run the show on breach governance which includes coordinating forums, prep submissions and agendas, keep track of decisions and actions
• Dig into the detail and by this we mean assess incidents against regulations, codes, and our own policies to work out what's actually happened and what we need to do about it
• Handle regulatory reporting to help prepare and lodge notifications to regulators within required timeframes
• Be the trusted advisor by giving practical, timely advice to the business on breach obligations and how to navigate them
• Challenge the status quo in a positive way. You will work with Group Risk and Legal to review breach decisions and make sure we're getting it right
• Spot the patterns by analysing breach data to identify trends, themes, and emerging risks
• Build capability to support training and awareness programs so the whole business gets better at managing breaches
• Drive continuous improvement to help evolve our frameworks, policies, and processes so we stay ahead of the curve

What You'll Bring

We're looking for someone who's been around the block in compliance or risk, ideally in insurance or financial services. Here's what we'd love to see:

• Proven experience in compliance, risk, legal, or similar roles in a regulated environment (insurance, banking, or super)
• Hands on breach or incident management experience; you've done this before and know what good looks like
• Solid regulatory knowledge; you understand general insurance obligations and can translate them into action
• A relevant qualification in Law, Risk, Business, Compliance, or similar (bonus points for professional memberships)

What'll Make You Successful

Beyond the CV, here's what'll help you thrive in this role:

• Strategic but practical; you can take complex regulations and turn them into something the business can actually work with
• Detail obsessed; accuracy matters in compliance, and you don't let things slip through the cracks
• Great with people; you build trust easily and can influence across Risk, Legal, and the wider business
• Excellent communicator; you can explain tricky compliance stuff to anyone, whether it's the CEO or a frontline team
• Comfortable with ambiguity; you can move fast, make decisions, and adapt in a dynamic environment
• Improvement-minded; you're always thinking about how we can do things better

Who We Are

Auto & General (A&G) has been shaking up the Aussie insurance scene since 2000. We're the team behind household names like Budget Direct, and we partner with brands like ING and Qantas to deliver Car, Home, Pet, and Travel Insurance that actually works for people.

Our mission? To 'safeguard a brighter future' - and we live that every day through what we call the A&G Way: High Performance with High Integrity. We're growing fast, we back our people, and we genuinely believe work should be rewarding (in every sense of the word). Check us out atautogeneral.com.au .

Requirements

Breach Governance and Forums:

Supporting the effective operation of the Breach Committee, including coordinating breach submissions, facilitating discussions, and ensuring decisions and actions are appropriately documented and tracked.

Supporting the Insurance Australia Breach Forum, including preparation of papers, development of supporting artefacts, and oversight of governance processes.

Ensuring breach governance forums operate in accordance with approved Terms of Reference, escalation pathways and regulatory expectations.

Breach Assessment and Regulatory Reporting:

Conducting detailed compliance assessments of potential breaches, including analysis against applicable regulatory obligations, codes and internal policies.

Providing Line 2 oversight and independent opinion on breach determinations and regulatory reporting requirements.

Supporting the identification, escalation and reporting of breaches to regulators in accordance with regulatory reporting frameworks.

Providing guidance to the business on breach assessment methodology and reporting obligations.

Compliance Advisory:

Acting as a subject matter expert on breach management, providing timely and practical compliance advice to the business.

Coordinating input from Legal, Risk and other SMEs to support breach assessments and regulatory responses.

Acting as a liaison between Compliance, Legal and the business to ensure aligned advice and effective issue resolution.

Insights, Reporting and Thematic Analysis:

Producing high-quality breach reporting and insights, identifying patterns, emerging risks and thematic issues.

Supporting the preparation of breach reporting for Executive Committees, Risk Committees and the Board.

Contributing to the development of metrics, dashboards and reporting artefacts to support oversight of breach trends and risk exposure.

Job preview

Minimum 5 years in insurance operations, compliance, risk or legal roles.

Strong understanding of regulatory obligations relevant to general insurance.

Experience conducting breach assessments or regulatory reporting is highly desirable.

Experience working with risk and compliance management systems.

Tertiary qualifications in Law, Risk Management, Business, Compliance or a related discipline (preferred).

Professional qualifications or memberships in Compliance, Risk, Legal or Audit bodies are highly regarded.

Strong stakeholder engagement and influencing skills, with the ability to work effectively across multiple business areas.

Ability to interpret legislation and regulatory requirements and apply them in practical business contexts.

Excellent communication and presentation skills, with the ability to present complex issues clearly to senior stakeholders.

Strong analytical and problem-solving capabilities.

Ability to build trusted relationships with senior leaders and subject matter experts.

Demonstrated ability to work in fast-paced, complex regulatory environments.

12 month Maternity leave backfill position:

The purpose of this role is to support the GM Compliance in overseeing the breach assessment, governance and reporting framework across the Group.

The role is responsible for supporting the end-to-end assessment and reporting process, ensuring potential breaches are assessed, escalated and reported in accordance with applicable regulatory obligations and internal governance.

The Senior Manager will provide specialist compliance advice that is commercial, pragmatic and risk-based, supporting the business to manage regulatory obligations effectively while maintaining strong customer and regulatory outcomes.

Specifically, the role will support the development, implementation and continuous improvement of breach management processes and governance frameworks. These processes must enable the organisation to identify, assess and report breaches in a timely and consistent manner, while considering regulatory, legal, risk and commercial perspectives.

The Senior Manager will act as a key point of contact for Group Risk and the business in relation to breach assessments and regulatory reporting obligations. They will coordinate engagement with Legal, Risk and other SMEs to ensure informed decision making and will also act as a subject matter expert in breach assessment and reporting.

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